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I had numerous questions to ask the Tello representative at customer service

I had numerous questions to ask the representative about international roaming to Canada and wireless calling when outside of the USA. The rep, was 110% helpful, knowledgeable and friendly and patient. She also showed me how to change the settings on my Iphone to accomplish these goals. I could not have been more satisfied. I like being a Tello customer.

Awesome Customer Support

I purchased a new phone and needed to change my eSim over and had lost the PIN code. I rang the support line and spoke to Fernanda who answered the phone on the second ring and was amazing and had me back online in a matter of minutes.

A great company with excellent service

I have been with Tello.com for over 5 years. The customer service has always been courteous, knowledgeable and excellent. Today, I added a second phone to my plan. No other provider has a better signal than Tello - at my remote location. However, the first person "Maria" or "Mary" who answered the phone at 11.30 am on 5/16, abruptly hung up on me after a few minutes, and I had to call back. The second person, Michelle, was knowledgeable and polite and attended to all my needs -- as always the case with all its staff. I wish Tello success. Somar W.