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The Perfect Tech Call

I had the pleasure of working with a brilliant technician named Sebastian on a very long and complex (for me) tech call. His depth of knowledge and patience with me were outstanding. Great job, and thank you!

Unmatched service

I took a career break to study and travel and I was paying hundreds of dollars to retain my USA number - until I found Tello. It took about an hour or so to switch and port my number and bring down my bill to a fraction! The support staffs are always available and willing to go extra miles to solve any problems. I wish I knew about Tello a year ago!

My sister is not tech-savvy and threw…

My sister is not tech-savvy and threw away her SIM activation code when she received her new Tello number. I thought I would need to buy another SIM card, since I couldn’t activate that one. I was reluctant to contact the support team by email because I needed to solve the issue as soon as possible, but I gave it a try anyway. To my surprise, I got a super fast response with detailed, step-by-step instructions from the support team, which helped me solve the problem and saved me from buying another SIM card/plan. This is the second time I've ever needed support from Tello, and I can honestly say they’re excellent in that area. Daniella, Olivia, Estella — thank you for your kind responses and proactiveness. You made my day better!