While abroad

While abroad, I made a mistake of resetting my network settings. I called Tello for help and the agent painstakingly led me through resetting my PIN and reprovisioning my eSIM. I am so thankful! Fantastic service - thank you, Tello!

Tello works seamlessly travelling abroad

I have been using Tello for my second line and recently transferred my wife’s carrier from visible to Tello. We are retired and mostly use home WiFi, so usage is about 5-7 gig. Visible unlimited was not needed and her new Tello line included unlimited calls, texts with 10gig of data. But the real value is that Tello provides international roaming. It’s not free and one has to establish a payasyougo account, say $20. We were recently in Italy and normally purchase a regional eSIM for our primary data source. Here’s the gotcha, European eSIM cards do not work in Switzerland since they are not in the European Union. That’s where Tello comes in, when I needed data Tello worked seamlessly. Therefore enabled me to use google maps, WhatsApp and more. Granted Tello is a NVMO and not perfect. I currently combine the US mobile light plan, $96 per year, 2 gig, unlimited calls and texts, with Tello data only 5gig, 10month. Yes it’s a bit crazy pants but works

I called 3 times- Got Lucas the last time and He's the Best!!

I called 3 times. The first time I called the fellow hung up accidently before I got my new number so my phone wouldn't work at all! I borrowed a phone and called again. This lady gave me the new phone number but didn't walk me through how to get it working on my phone. I asked her if there was anything else I needed to do and she said 'No'. Then I called using my friends phone one last time and Lucas answered. He needs to be in charge of teaching everyone how to handle changing a phone number. He is an Excellent customer service angel and helped me with the entire setup as well as, answered all my questions. I was able to receive and make calls after help with Lucas but not with the other two people. Thank you Lucas for helping me change my number and getting it to work. I had a scammer and I couldn't keep my old number. Blessings from Houston!