Satisfied customer

Case number 18802436 I've had a nice experience when I talked with a representative at Tello.com. The person was polite, knowledgeable and helpful about my issues. My husband recommended to me to subscribe with Tello. I am satisfied with their support.

While abroad

While abroad, I made a mistake of resetting my network settings. I called Tello for help and the agent painstakingly led me through resetting my PIN and reprovisioning my eSIM. I am so thankful! Fantastic service - thank you, Tello!

Tello is a keeper!

I have been a happy Tello customer for almost five years. I first tried Consumer Cellular -- my then-phone wasn't compatible; next Mint -- the service wasn't good. Tello has been excellent -- solid service and great prices. I needed a new phone (my Samsung A10 had reached EOL) and a new plan. I did some research on Tello's website and then called customer service and got Franco. He was patient with my questions and forgiving of my interruptions while guiding me through the ordering process online. I appreciate Franco's helpfulness, as well as the ability to reach a real person! A couple thoughts -- I wanted to call Tello, and found the link on the website, but I couldn't get it to show a phone number. I finally Googled the Tello number. (And I found that 611 works, too.) Also, it's disappointing to me that I signed up for Tello's newsletter, but it's geared to promotions for new lines only. What about goodies/discounts for longtime Tello customers? Overall, Tello -- and Franco -- great job! ~Lee