To share my experience with -

To share my experience with this company, I have found that those having spoken to for assistance recently to be helpful, efficient, kind and patient, while I had begun trying to establish having a new phone and needing an eSim provided more than once. My current annoyance with trying different phones and becoming frustrated with was lightened by those having helped, their all being straightforward with a calming manner. Having begun using Tello service 3 years ago and not having had any problem since, their customer service employees having kindly set up my account and Porting my number from AT&T, which went flawlessly, besides it being at a lesser monthly cost which is much appreciated. I am happy, having suggested their service to others and will continue to do so. Thank you -

Couldn't send it receive text messages…

Couldn't send it receive text messages on tello. Rcs worked but not sms. Samuel helped me navigate through a couple menus and figure out how to text again! Thanks!

Tello by far the lowest cost cell phone…

Tello by far the lowest cost cell phone service. Their phones are somewhat higher if you purchase from them but the service itself is outstanding. I have been with them for several years now never had a dropped call or issue. I recently had to email customer service for I bought a new phone. They responded within a few hours told me exactly what to do on their web page a shazam! up and running in minutes. Rarely have to use customer service for everything just works as it should. You do have to pay extra if you go out of country you'll need to pre-purchase for international service at what I believe is a great idea rather then having others pay for those who do travel to other countries by those who don't. Yes I travel a lot but use wifi in other countries to make calls for free. No I do not use for business this is my personal phone and don't need to be in touch every second while on vacation. Rare occasion I do I can purchase extra time/data or just wing it with wifi. Tello you don't hear about much for they don't have huge advertising budget which I believe helps them keep cost low. I love their service and highly recommend.