A Fantastic Customer Associate You Got There!

The Associate that helped out, Nicole, was fantastic. Not only did she show a knowledge of the technical issues involved to her finger tips, but she also resolved all of the them with incredible patience, courtesy, and friendliness. I hope that Tello does all it can to keep employees like Nicole because those are the kind that help a company to grow.

Tello is a keeper!

I have been a happy Tello customer for almost five years. I first tried Consumer Cellular -- my then-phone wasn't compatible; next Mint -- the service wasn't good. Tello has been excellent -- solid service and great prices. I needed a new phone (my Samsung A10 had reached EOL) and a new plan. I did some research on Tello's website and then called customer service and got Franco. He was patient with my questions and forgiving of my interruptions while guiding me through the ordering process online. I appreciate Franco's helpfulness, as well as the ability to reach a real person! A couple thoughts -- I wanted to call Tello, and found the link on the website, but I couldn't get it to show a phone number. I finally Googled the Tello number. (And I found that 611 works, too.) Also, it's disappointing to me that I signed up for Tello's newsletter, but it's geared to promotions for new lines only. What about goodies/discounts for longtime Tello customers? Overall, Tello -- and Franco -- great job! ~Lee

I appreciated the customer support I…

I appreciated the customer support I received. The representative worked with me until the problem was resolved even though it took awhile.