It was a pleasure to speak with Darrel

It was a pleasure to speak with Darrel, who listened to my problem and helped me reactivate my Sim and port my number. He was so calm and humble that I don't see that quality very often. He spent 25 to 30 minutes on the phone with me without showing any frustration or unease. I wish I could thank him in person. It also shows Tello hires the best people and is a great company to do business with, providing low-cost cell phone service.

Nicole Simon

Nicole Simon, was the representative that helped me, very experienced, patience knowledgeable, thanks, give her a raise

Honest and fair help

For about 3 weeks I was trying to connect my smart watch to my new phone and port anther phone from Google Fi. So Tello customer service asked me to call them to get help to activate the phone. I called and a friendly voice (her name Ivana) answered and patiently started to direct me what to do. I am 86 with poor hearing but she managed to slowly explain what and where to tap on confusing screen to get the job done. It would be great that live agents at Google Fi or other places to have at least 50% of Ivana qualities. It would be fair to mention that Tello is quite easy to get in touch with and not given a run around like most other businesses.