Great customer service in Español

Although I couldn’t use it at all, I am aware of the potential Tello can offer. I am based in France and I couldn’t activitate the e-SIM card, it was thanks to Alex of the customer service in Español that I was able to learn this, luckly I speak Spanish because the customer service in English is horrible, somebody answered and I started to describe my situation and I was cut off inmediately, I used the service on line but it is very limited. Alex is an asset for your organisation.

To share my experience with -

To share my experience with this company, I have found that those having spoken to for assistance recently to be helpful, efficient, kind and patient, while I had begun trying to establish having a new phone and needing an eSim provided more than once. My current annoyance with trying different phones and becoming frustrated with was lightened by those having helped, their all being straightforward with a calming manner. Having begun using Tello service 3 years ago and not having had any problem since, their customer service employees having kindly set up my account and Porting my number from AT&T, which went flawlessly, besides it being at a lesser monthly cost which is much appreciated. I am happy, having suggested their service to others and will continue to do so. Thank you -

The person who helped me was Franco Sichez

The person who helped me was exceptional. He was very clear and articulate. His presence was pretty perfect as a support agent. And he was very cooperative and quick to make things easy to understand. Would def recommend others talk to this same guy. He helped me set up the phone service I need at the absolute best price and all within 10 minutes. Would have been faster had I not been distracted with shopping or driving. My man! ✌🏽🥂😎