Great customer service in Español

Although I couldn’t use it at all, I am aware of the potential Tello can offer. I am based in France and I couldn’t activitate the e-SIM card, it was thanks to Alex of the customer service in Español that I was able to learn this, luckly I speak Spanish because the customer service in English is horrible, somebody answered and I started to describe my situation and I was cut off inmediately, I used the service on line but it is very limited. Alex is an asset for your organisation.

Satisfied customer

Case number 18802436 I've had a nice experience when I talked with a representative at Tello.com. The person was polite, knowledgeable and helpful about my issues. My husband recommended to me to subscribe with Tello. I am satisfied with their support.

Best in class service rep

The customer service person (Alison Claros?) was so knowledgeable that she literally blew my mind. I have a scheduled payment at Paypal for my Tello account and it was applied to a secondary corporate PEX card instead of the preferred card B of A card. She walked me through the process of cancelling and re-adding a plan on Tello's site so I don't lose my service before she reversed my charges on the PEX card. She seems to a Tello and Paypal expert all at once. My far the best, first in class, rep that I've ever encountered.