Does Everything I Need

Yellow does a good job with connection speed, signal strength, audio clarity and reliability. I am sticking with them.

Account Issues Resolved

I called because I was having issues with my account due to my own error. I was so stressed and was honestly a mess. The agent that answered my call, Nicole, made me feel calm and ensured me she would do her best to sort out my account problems. She spoke clearly, allowed me time to find my additional info needed, and didn’t make me feel silly for making mistakes. She was fantastic and was able to help me completely solve my issue from the other side of the world and in less than 10 minutes on the call. Thank you Nicole!!

Customer Service Review

It seemed to be a hopeless situation restoring my service which was turned off because the auto payment did not process. Bank card was accidentally turned off and service ended. It was complicated by the fact I did not remember my Tello password and had old, outdated info in my account setting. The rep was patient and helped me to set up my current info and have the payment processed and my phone service was restored. I appreciate his understanding and patience and was relieved that I did not have to set up a new account and phone number.