Very fast and reliable help and service…

Very fast and reliable help and service have had the service for years and plan on keeping it and adding more phones

Luciana was so helpful courteous

Luciana was so helpful courteous. I was having a lot of issues with my previous carrier trying to port into Tello. She listened patiently, reached out to higher level management. She really went above and beyond to make sure she was able to resolve all my concerns (which stemmed from my previous carrier). I was so impressed that I asked her how I can give feedback because she deserves to be recognized. I would recommend Tello because from the smaller companies which offer affordable plans, Tello stands out for customer service.

Helpful customer service

I called Tello customer service for advice on how to manage a feature of my plan. The call agent was courteous, patient, kind, and very helpful. She also informed me that Tello customer service is available 24/7, 365 days a year. What's more, I didn't have to wait long in a calling queue to get my call answered. Low cost and great customer service make Tello a great company, on top of their actual great product-- which is excellent call clarity and terrific signal coverage which equals that of their much pricier competitors (whose customer service is lacking).