I called 3 times- Got Lucas the last time and He's the Best!!

I called 3 times. The first time I called the fellow hung up accidently before I got my new number so my phone wouldn't work at all! I borrowed a phone and called again. This lady gave me the new phone number but didn't walk me through how to get it working on my phone. I asked her if there was anything else I needed to do and she said 'No'. Then I called using my friends phone one last time and Lucas answered. He needs to be in charge of teaching everyone how to handle changing a phone number. He is an Excellent customer service angel and helped me with the entire setup as well as, answered all my questions. I was able to receive and make calls after help with Lucas but not with the other two people. Thank you Lucas for helping me change my number and getting it to work. I had a scammer and I couldn't keep my old number. Blessings from Houston!

Ordered wrong eSIM, great customer service!

I mistakenly bought an eSIM instead of a physical SIM card at first. I was worried about the problem, but Tello customer service responded very fast and solved my issue efficiently and patiently. The whole process was smooth and hassle‑free. I’m really satisfied with their professional support and highly recommend Tello to everyone!

I appreciated the customer support I…

I appreciated the customer support I received. The representative worked with me until the problem was resolved even though it took awhile.