The customer service representative was…

The customer service representative was remarkably diligent and patient. I am truly grateful for their assistance in helping me accomplish what had seemed like an impossible task.

Sebastian is the best!

Sebastian was knowledgable, patient, and kind in helping me reactivate my e-SIM. Up until speaking with him, nothing I tried was working. Sebastian is the best!

Professional Customer Support Rep Guiding Me to Activate my eSIM

I was in the process of activating my eSIM on my SHARP Aquos phone that I brought back from Taiwan. I went through the process of trying to scan the QR code from the website but the eSIM wasn't registering on my Aquos phone. I call Tello Support and the Customer Support Rep (CSR) was very kind and professional. She was able guide me and explain why my Aquos phone isn't compatible in N. America. As a result of that, I told her maybe I should buy a new phone. She suggested looking at Tello's website with the list of phones. I wanted a phone with dual SIMs. I asked about the Pixel 7 and iPhone 11 (that I both already owned), and I didn't know both phones have a 2nd SIM spot. Without having to buy a new phone, I was able to utilize my existing phone. The CSR was able to guide me through the process of activating my eSIM on my Pixel 7 or iPhone11. She knew where to navigate in the settings menu structure for both devices. I finally chose to install it on the Pixel 7 because I'm planning to replace iPhone11. The CSR was very patient and resourceful in guiding me to all the way to activating, testing a call, and sending a text message. I'm glad I don't have to buy a new phone, and was able to utilize my existing phone. I'm really happy with the CSR who handled my case, she did a wonderful job.