Honest and fair help

For about 3 weeks I was trying to connect my smart watch to my new phone and port anther phone from Google Fi. So Tello customer service asked me to call them to get help to activate the phone. I called and a friendly voice (her name Ivana) answered and patiently started to direct me what to do. I am 86 with poor hearing but she managed to slowly explain what and where to tap on confusing screen to get the job done. It would be great that live agents at Google Fi or other places to have at least 50% of Ivana qualities. It would be fair to mention that Tello is quite easy to get in touch with and not given a run around like most other businesses.

Great Customer Support Reps, and friendly pricing!

I'll be honest: Tello didn't work out for me — but that's on the technical requirements, not on the company. I'm based outside the US and bought a plan hoping to activate the eSIM remotely. Turns out activation requires connecting to a US tower at least once, so if you're abroad with no US trip planned, this won't work for you. Keep that in mind before purchasing. That said, the way Tello handled it deserves five stars on its own. Their support replied fast, didn't give me any runaround, and processed my refund quickly and without any drama — something many companies could learn from. It's rare to see a provider treat a customer this fairly when the sale doesn't work out. If you live in the US (or can activate there first), I'd genuinely recommend Tello — affordable plans and a support team that actually cares. If I'm ever in the States, they'll be my first choice.

Excellent service and the best price!

Excellent service and the best price anywhere! Billing is monthly and occurs seamlessly. Highly recommended.