The only reason it's not 5 stars is…

The only reason it's not 5 stars is because the payment process is a little funky. You can't just click a button and pay, you have to have your card on file and wait for it to auto pay, I would rather be able to click a button and pay immediately and see my receipt rather than wait for it to do it itself . That's just my opinion. Everything else is great ! Love the coverage, no complaints on anything else . Great price, too!

Best in class service rep

The customer service person (Alison Claros?) was so knowledgeable that she literally blew my mind. I have a scheduled payment at Paypal for my Tello account and it was applied to a secondary corporate PEX card instead of the preferred card B of A card. She walked me through the process of cancelling and re-adding a plan on Tello's site so I don't lose my service before she reversed my charges on the PEX card. She seems to a Tello and Paypal expert all at once. My far the best, first in class, rep that I've ever encountered.

Porting In A Number

I called for help with my number transfer. The website was not very clear so I needed to talk to someone. I was quickly connected to Lucas and he explained the reason for the issues and walked my through all the steps to activated my eSIM and then complete my transfer. All of it over one phone call. Thank you Lucas!