Great experience with Tello customer service

I had a tough time trying to get my wife's phone back up and running. I had changed bank accounts and the payment to keep it in service was lost. Unbeknown to me when I had set it up I had left off one character in the email account. I called customer service and the woman helped me figure out my mistake and got me back in so that I could get money onto her phone acount with the new bank. I think this woman was a Godsend for helping me out. My wife's phone now works and she still has her phone number. Thanks for being such a great help.

Porting In A Number

I called for help with my number transfer. The website was not very clear so I needed to talk to someone. I was quickly connected to Lucas and he explained the reason for the issues and walked my through all the steps to activated my eSIM and then complete my transfer. All of it over one phone call. Thank you Lucas!

Transferring to Tello

I am on the process to transfer from AT&T to Tello. Tello representatives have been awesome helping me. It is so great that they have live representatives on the phone 24/7. AT&T on the other side only AI services that many times do not understand what I need. I hope my number transfers, so I can forget about AT&T.