Great Customer Support Reps, and friendly pricing!

I'll be honest: Tello didn't work out for me — but that's on the technical requirements, not on the company. I'm based outside the US and bought a plan hoping to activate the eSIM remotely. Turns out activation requires connecting to a US tower at least once, so if you're abroad with no US trip planned, this won't work for you. Keep that in mind before purchasing. That said, the way Tello handled it deserves five stars on its own. Their support replied fast, didn't give me any runaround, and processed my refund quickly and without any drama — something many companies could learn from. It's rare to see a provider treat a customer this fairly when the sale doesn't work out. If you live in the US (or can activate there first), I'd genuinely recommend Tello — affordable plans and a support team that actually cares. If I'm ever in the States, they'll be my first choice.

To share my experience with -

To share my experience with this company, I have found that those having spoken to for assistance recently to be helpful, efficient, kind and patient, while I had begun trying to establish having a new phone and needing an eSim provided more than once. My current annoyance with trying different phones and becoming frustrated with was lightened by those having helped, their all being straightforward with a calming manner. Having begun using Tello service 3 years ago and not having had any problem since, their customer service employees having kindly set up my account and Porting my number from AT&T, which went flawlessly, besides it being at a lesser monthly cost which is much appreciated. I am happy, having suggested their service to others and will continue to do so. Thank you -

While abroad

While abroad, I made a mistake of resetting my network settings. I called Tello for help and the agent painstakingly led me through resetting my PIN and reprovisioning my eSIM. I am so thankful! Fantastic service - thank you, Tello!