Friendly to people who actually travel

First of all, Tello didn't ask me to write this review. They didn't put up banners or popups or send me emails unlike a certain bank which I probably can't name here. I used to use Mint Mobile and as someone who travels overseas, you simply cannot log into the Mint Mobile app, website while overseas and I used to play the VPN game and still couldn't get in. Because Mint doens't think Americans travel apparently. Well I finally had it and at the recommendation of ChatGPT, decided to give Tello a try. Instantly Tello advertises itself as a service for people who actually travel abroad. Because people need to be able to use their credit cards overseas and receive text messages. Tello gets this and the whole setup was very fast and efficient. I was then able to confirm Chase/Capital One was actually able to text me as needed. I love Tello's pricing and its 1/3 the price of Mint with add on pricing that allows you to roam as well. So far their app/website did not mind I am travelling overseas and let's hope they don't do what Mint does. Excellent service Tello!

Great customer support

Great customer support! I was charged in accordance with my plan which i failed to cancel. I sent a request to reimburse me the charged amount because i was outside of the US and could not use the service. No extra questions were asked, the charge was reimbursed within an hour from my request. This is a clear sign of customer care and high level of ethics and efficiency. They could leave the charge and cancel it form the next month because i failed to cancel my plan, but they reimbursed me. This is how businesses should be. Great company!

A voice in the dark brought me to the light.

I switched to Tello a month ago when my phone stopped connecting outbound phone calls. I borrowed a phone to call customer service and Alison Claris kindly, patiently, professionally and expertly diagnosed the problem which was a residual eSIM that needed to be removed. Voila, Back to chat!