A Salute to Ms. Julia

Ms. Julia Infante guided me through the many steps needed to activate my SIM card. The process was more complicated and consuming of her time because not only have I never operated an Android device but also the use of my hands is impaired. Kudos to her for bearing with me.

Professional

Professional, kind helpful enjoyable... You name it 🙂 24/7, robot's speech relatively short and voila, ring ring and a human being ready to help Not to be compared with other services, a different universe. Thank you 👍

Honest and fair help

For about 3 weeks I was trying to connect my smart watch to my new phone and port anther phone from Google Fi. So Tello customer service asked me to call them to get help to activate the phone. I called and a friendly voice (her name Ivana) answered and patiently started to direct me what to do. I am 86 with poor hearing but she managed to slowly explain what and where to tap on confusing screen to get the job done. It would be great that live agents at Google Fi or other places to have at least 50% of Ivana qualities. It would be fair to mention that Tello is quite easy to get in touch with and not given a run around like most other businesses.