Luciana was so helpful courteous

Luciana was so helpful courteous. I was having a lot of issues with my previous carrier trying to port into Tello. She listened patiently, reached out to higher level management. She really went above and beyond to make sure she was able to resolve all my concerns (which stemmed from my previous carrier). I was so impressed that I asked her how I can give feedback because she deserves to be recognized. I would recommend Tello because from the smaller companies which offer affordable plans, Tello stands out for customer service.

Easy Renewal Process and Affordability

Easy renewal process. Rates are well below the Big Box telecomm companies, and sale of refurbished equipment is reasonable and timely.

An elegant solution.

This has been my perfect phone service solution. I've bounced from one affordable provider to the next (think Republic Wireless, Mint and the like) and had problems with each of them, like random coverage loss in covered areas, not getting 50% of the calls dialed to me (while I was job searching, mind you!) and would need to switch, but I refused to bleed out my wallet for a high price plan. I've been on Tello for a few years with ZERO issues. It's truly a "set it and forget it" type of thing. I kept my same phone I had used with other providers when I switched to Tello and the issues stopped. I can't remember the last time I logged in to the Tello website, because I don't have to. I can count on my service working 24 hours a day without lifting a finger. Thank you Tello! You're doing the small, meaningful things right that other providers can't seem to grasp.