I was with you once before

I was with you once before. Then, the experience was not great- too few gb of data to use. Now, you are on par with other companies in the amount of data available, and my experience with you has noticably improved.

Tello's customer support is over the top outstanding!

I have a Pay-As-You-Go account. I have it set to auto recharge with $10 when my balance drops below $2.00. Recently I used up my balance but my account didn't auto recharge leaving me with a balance of $0 and the inability to make or accept calls or texts. I contacted Tello support who responded quickly. They investigated and found that my account did not auto recharge because my payment method credit card had expired. It was great detective work for them to zero in on the problem so fast. They gave me detailed steps on updating my payment method credit card and also on checking some settings, which turned out to be very important because some settings had changed, probably because my balance went to zero. They fixed my account so I was able to auto recharge and now everything is good. The problem was entirely my fault for not keeping my payment method credit card up to date but instead of blaming me, Tello support handled my issue with grace, professionalism, kindness, and expertise. It is rare to experience such outstanding support now a days so great job by Tello!

I made a mistake while selecting a…

I made a mistake while selecting a package and reached out to Tello’s customer support. They replied within minutes and immediately helped me cancel the incorrect package so I could choose the right one. The refund was processed right away and the whole interaction was extremely friendly and efficient. Thank you, Tello, for the outstanding service!