On the rare occasions when I have…

On the rare occasions when I have called tello the customer service has always been top-notch. Recently I had what I thought was an unusual request, and Fernanda handled it quickly and professionally. Once again thanks a lot.

Account Issues Resolved

I called because I was having issues with my account due to my own error. I was so stressed and was honestly a mess. The agent that answered my call, Nicole, made me feel calm and ensured me she would do her best to sort out my account problems. She spoke clearly, allowed me time to find my additional info needed, and didn’t make me feel silly for making mistakes. She was fantastic and was able to help me completely solve my issue from the other side of the world and in less than 10 minutes on the call. Thank you Nicole!!

I called 3 times- Got Lucas the last time and He's the Best!!

I called 3 times. The first time I called the fellow hung up accidently before I got my new number so my phone wouldn't work at all! I borrowed a phone and called again. This lady gave me the new phone number but didn't walk me through how to get it working on my phone. I asked her if there was anything else I needed to do and she said 'No'. Then I called using my friends phone one last time and Lucas answered. He needs to be in charge of teaching everyone how to handle changing a phone number. He is an Excellent customer service angel and helped me with the entire setup as well as, answered all my questions. I was able to receive and make calls after help with Lucas but not with the other two people. Thank you Lucas for helping me change my number and getting it to work. I had a scammer and I couldn't keep my old number. Blessings from Houston!