While abroad

While abroad, I made a mistake of resetting my network settings. I called Tello for help and the agent painstakingly led me through resetting my PIN and reprovisioning my eSIM. I am so thankful! Fantastic service - thank you, Tello!

TELLO a great reliable cell phone service

I have been with Tello for a long time and have no intentions of switching to anyone else. Tello gives excellent customer service which is rarely ever needed. I get unlimited data, texting and phone for a mere $10 + taxes/month while others are paying out the nose for their phone packages

Best in class service rep

The customer service person (Alison Claros?) was so knowledgeable that she literally blew my mind. I have a scheduled payment at Paypal for my Tello account and it was applied to a secondary corporate PEX card instead of the preferred card B of A card. She walked me through the process of cancelling and re-adding a plan on Tello's site so I don't lose my service before she reversed my charges on the PEX card. She seems to a Tello and Paypal expert all at once. My far the best, first in class, rep that I've ever encountered.