Customer service is truly amazing

Customer service is truly amazing and helpful. Their prices also are so low that it's hard to believe.

Tello is awesome!

They tried everything they could on their end and it showed they actually care about their customers, they would reply to my email within 15 minutes or less, and the issue wasn't even on their side, it had to do with the iOS I was running at the time, Tello is awesome and affordable. I recommend them to all my friends and family. Thanks again Tello

Tello's customer support is over the top outstanding!

I have a Pay-As-You-Go account. I have it set to auto recharge with $10 when my balance drops below $2.00. Recently I used up my balance but my account didn't auto recharge leaving me with a balance of $0 and the inability to make or accept calls or texts. I contacted Tello support who responded quickly. They investigated and found that my account did not auto recharge because my payment method credit card had expired. It was great detective work for them to zero in on the problem so fast. They gave me detailed steps on updating my payment method credit card and also on checking some settings, which turned out to be very important because some settings had changed, probably because my balance went to zero. They fixed my account so I was able to auto recharge and now everything is good. The problem was entirely my fault for not keeping my payment method credit card up to date but instead of blaming me, Tello support handled my issue with grace, professionalism, kindness, and expertise. It is rare to experience such outstanding support now a days so great job by Tello!