Why customers love us:

I enjoyed using the Tello service. They can give a quick response whenever I asked. It is very simple and convenient access.

cost & reliability

I switched to Tello a month ago when my phone stopped connecting outbound phone calls. I borrowed a phone to call customer service and Alison Claris kindly, patiently, professionally and expertly diagnosed the problem which was a residual eSIM that needed to be removed. Voila, Back to chat!

I had an easy time placing my order and getting great coverage. What a blessing! God bless you!

The ease to change plans and the perfect call quality courtesy of Tmobil for far less cash! Having a single line of cellphone to cost under $15 is a huge help to my budget and I even have international calling options if needed. Finally when I got a new NUU10 cellphone and put the Tello chip from the old too the new it simply worked. No hassles and my original Sim was available on Amazon to get me started.

I appreciate everything that everyone at Tella have done for me. My previous VOIP provider broadcast announced that they were shutting down all services and closing in 5 days. Shortly after, they closed their website and closed access to all online customer services. They recommended another VOIP service that looked even sketchier, and which offered a reward for each new customer referred. Since everyone affected was referred by the closing VOIP, I assumed that the first VOIP would get all those sweet referral fees for referring their customers. The second sketchy VOIP took my money and did not set up a phone number for me; also their support Chat Line did not open a chat page and their phone support was not available. Both the first and second VOIP services forced me to lose my primary phone number, which I've used for nearly 30 years, and which I used as an overseas expat. So, after researching "VOIP with the best service ratings", I signed up with Tella. Tella service has been spectacular; far exceeding my expectations. I'll be sure to recommend Tella to everyone who could use Tella's service.

Excellent service provided by Julia

From my first day with Tello, my communication with Customer Service has been excellent. Can't say enough good things about this cell phone company.

Tello is a wonderful service, has amazing connectivity, fantastic customer service and is so affordable compared to traveling with a Canadian cellular provider. I already recommend Tello to all of my friends and family and any other Canadian traveling to the US or even to the Caribbean. Forget roam like home, Tello is a better choice period. I use my own compatible cell phone and just installed the e-Sim card. This is now my second time using it.

Everything especially customer service is great. I tried BoostInfinite and it was a nightmare when it comes to customer service and support. I’m with Tello for life!

I love this company, they offer very affordable plans which they are easily customizable options available before and after signing up. The website is so easy to read and understand to make changes to the current service.

Very good for international use, but ash to contact customer support and get help from them!

Rep (Julia), at tello had great expertise and patience helping me scan and install my eSIM card. Some carriers customer service is chat only, but thank god you can call tello and get great help!

While I was adding a line and porting our number, I needed to call with a question. I also called yesterday before I ordered the Sim card, and both ladies were very helpful. Since our voipo was closing in a few days, I needed to transfer the number quickly, and the first lady told me I could order it from Amazon. Everything is complete now with the porting, and I appreciate the help. It's good that you are accessible. Thank you! Phyllis Shelley

Julia went far beyond and above all of my hopes and expectations. - My old VOIP service provider (VOIPO) emailed all their clients on the 1st to advise everyone that they are closing their doors on August 6th! (creating a 4 day Emergency!) - I took time to determine that I should sign up with Tello.com instead of the sketchy VOIP service my old provider recommended. - Julie helped me optimize Tello settings and is currently trying diligently to port my 20+year old phone number to work on Tello. (Fingers Crossed!)

I love Tello. Good coverage and excellent value. One great feature, Hot Spot is included. In the family we also have Cricket which I do like but is has gotten hard to navigate website and Hot Spot is an additional $30.00 a month. Thank you Tello

Tello gives me great service.

I've never had an issue with Tello. I always get good service from them and I have no complaints.

The customer service helped me with my problem, and was courteous and helpful.

I love the Tello service I like you switch the plans. I like you can add data if you need more data I like the service

just there with a great price. PS. I apologize for the billing snafu. I caught some credit card fraud and had to cancel the card ans switch to a new one and your automatic billing got caught in the crossfire.

I find Tello dependable and affordable

Very simple and easy to use.

Tello provides the (minimal) service I need at an appropriately minimal cost. I have needed to contact customer service several times, and was pleased with the experience. I highly recommend Tello.

I've had the phone for a long while and never lost service. It's easy to use and the price for a month is very reasonable.

The price is great for people like me on a fixed income. I've never had any problems with service. Thank you.

Tello makes it clear how much you are going to pay and tells you before charging your card again. The service is also easy to cancel and easy to set up. I was even able to switch to a new device without having to buy another esim

Not perfect but very good. No problems with service.

Customer service is prompt, and unfailingly polite and helpful. The "worst" experience I ever had over several years was simply calling at a time/day when I couldn't immediately connect with an agent and so got voicemail instead. Every other time, they sorted out my issue/misunderstanding/whatever with no fuss. It's a serious relief to know that customer support isn't going to be a waste of time, stressful, or fail to resolve problems.

The Bonnymachine is impressed with your work and team, Keep it up

The prices of plans are amazingly affordable and the overview given on the app/site are very helpful. The website layout is easy enough to navigate where as the app seems to have less features/control but can still be pretty convenient (although adding more high speed within the app would be pretty nice). Only thing I have an issue with is not having the option to renew your subscription ahead of time. It's not much of an issue as I don't normally use a lot of my high speed in my unlimited plan, but I would like to have to option to renew before the expected date as it would be very useful for vacations or road trips when you run out of high speed and have no access to a public WiFi network. I do enjoy having unlimited but sometimes the slower speed makes it impossible, or at least more difficult, to use even the Tello website when trying to simply add more high speed data.

Easy peasy.

Tello has been a staple in my family. You can't be service for $25.

Prompt attention to credit card change. Email was polite and attentive to the change.

I had a lot of questions and she kept the conversation on track and could answer whatever I asked.

Rapid response. Relatively easy website navigation to find the Help section and Contact Us.

Very easy to set up. So far working as intended.

Tello is cheap, easy to use, and offers great coverage. Coming from a different provider where I would run into technical problems somewhat frequently, I've been using Tello for a couple of years now and it's been flawless.

The price is reasonable, but the cell service for my address is non existent.

Rossi provided excellent customer service ... identified the problem and walked me through the solution ... one of the reasons I tried Tello is that it was recommended by several friends who specifically mentioned "excellent customer service " ... they were right, and I appreciate it. Case Number ... 81176440

Very quick response of a question

Works for me as I only use it as a phone

Excellent Company, Reliable, Fast, Great Customer Service

Tello is simply the most superb phone company I have ever used. Almost instant assistance that is kind and efficient, the Bolivian staff excelling on all levels. Alison helped me today, and was top-of-the-line as all of her colleagues have been. The value cannot be beat AND the implementation tech-wise is flawless. Thank you, Tello, for creating your wonderful company, and offering us humane and affordable ways to stay in touch. bright blessings

Good company, responds well,quick results

I love Tello! Before Tello, I was a bit hesitant to try another carrier. It was a great decision as I have not experienced any outages or dropped calls using them. I do wish though that they would partner with other country's carriers as I still have to purchase a SIM card when travelling to Canada. If you could do that, I would be forever grateful.

it is very convenient for my mother/90y/o. Good service, good customer service.

So far, I am getting what's I expect.

Tello has been, and remains one of the best cellphone companies out there. Hands down. I love that they're a no frills, straight-to-the-point and get stuff done without robbing-you-blind type of company. That alone speaks massive volumes for them, especially nowadays. I have quite a few of my family members and their families and friends now with Tello. If there were anything I'd ask them to offer would be the simple, big button phones for seniors. Other than that, keep don't what you're doing and thank you!

Works great when living overseas needing a USA number for banking and family. Good price and custome packages.

Right price, gives me what I need.

Good service at a great price!

Super! More needed international call and date support

Great price, have had no issues.

Your agent Julia was very kind and helping. She guided me step by step through the process. She is an asset to your firm.

E sim was easy to set up - I did it and I'm useless with this sort of thing!

All I need, when I need it.

The website is easy to navigate. The services are straight forward and easy to understand.

I called customer service to update my card number. I really appreciate to step-by-step guidance through the website to locate the correct page and procedures for a successful update. Luis Loma was knowledgeable, patient, and effective guiding me through the process. He deserves five stars, and a raise in salary for his efforts to make Tello an outstanding company.

Fernanda Vargas..! amazing cs - all tech support should be like this - she should be promoted!!

Great service

Great service

Clear, knowledgeable information presented in a friendly and fun way!

Very nice and competent real person in customer service.

All Great!!! The service is fabulous, Your team is great! The costs are excellent - only thing is they're creeping up a few pennies every few months, but I don't think that's Tello's fault! Overall, wonderful work!!!

I get through to a real person that I can understand and my questions are answered that I understand

I've used Tello for years. As a light user- it is the best option for me.

I've been satisfied with Tello service for quite a long time now. The price for what I need is attractive.

strong service, easy sistem no-contract payment, high speed data, plan low cost.

Sergio was incredible. I was in tears when I called trying to work out a phone plan for a move abroad. He was patient and kind and walked me through each step. Thank you!!!

Julia has been a great help, patiently and eagerly walking me through the process of payment and reconnecting with my cell phone plan.

Unlimited calling, texting, even overseas, and enough data. I even use it for wifi calls from overseas. Great.

I needed a new phone. I had to call service to help me with a lost number.

Never any problems with coverage, calls clear and never cut out, and an unbeatable price. International roaming can get expensive but that happens with any carrier.

It's affordable and works very well....I have my daughter and my Dad signed up as well.....and we are all very happy with Tello!!

Good services I love it

It's effortless! It's the lowest price. Really. I bought my phones from Tello, too.

Good value for the price

Never a problem with reception or anything else for that matter. Appreciate the various options available for service and the prices are very reasonable. I just added an additional line to my account.

Everything is perfect.

Everything has been great, especially with the eSIM which I could do over the web last year before travelling to the US. Working "over wifi" on my iPhone, even SMS text, is great when I'm not in the US. Payment (card, apple pay...) works fine. The only pain points: * the app UI is a little confusing sometimes (but not terrible) * Roaming in Europe is a bit on the expensive side. It only works in "Pay as you go" mode and 1 cent per MB is too 5 years ago.

The website as fast and responsive and everything I needed such as porting and plan switching was easy to find and use. I ordered a 25$/month unlimited plan and ported over my old number in 20 minutes all online. Love the service I now have two lines!

Best costumer service

I use my phone almost strictly to make & receive phone calls. It is my road phone since it can be hard to find a pay phone. Phone service has been excellent and I have never had a problem with the service. My plan has only 5gb of data but I use data only when I need to find something when I am away from home.

Spokesperson was kind and explained well.

Service is excellent

Great price, English speaking agents. Nice to be able to change plans as needed.

Great service at great price

Spoke with Carmen who not only explained the different plans but also helped me select a plan that was best for my needs. She was excellent, well informed and friendly.

I really appreciate tello's customer service. The service works great at a good price. I highly recommend them.

Keeping the price down!

Opening a second line was simple and this allowed the porting of my Skype number which happened instantly.

Tello really meets our family where we are at. We love the flexibility of having the ability to make our plan what our family needs each month. The coverage is great and the hotspot is amazing for our little sons tablets while traveling. We are new to Tello but we plan to hang around for a long time.

Customer service was wonderful!

Solved my problem

ease of use and payment methods

When I ported my number it was quickly accepted but I couldn’t get the phone to work at all. Without the use of the unusable phone, I needed to get help through their online service, a question and answer at a time. But they gave me the info to resolve the problem, a message at a time, and things worked out fine.

extremely reliable i want basic phone service for as low a price as possible. they have it. I have yet to use any significant amount of my half gigabyte of data per month.

Tello provides reliability of connections and good coverage. I almost never have a dropped call. I get a lot of “talk” for the money.

Easy to set up.