Why customers love us:

Amazing value compared to the premium carriers. You can customize your plan to fit your needs, and even change it month-to-month if desired.

Excellent reliable service that is unlimited inside the United States at the lowest price. My only minor complaint is that I deleted their message giving me the code for text messages, so I can neither read received ones or send them. It's not worth the loss of a star, but still annoying.

The service I received in Spanish was excellent. The representative was extremely helpful and made the process of unblocking my old number and activating my new phone quick and seamless. I am very pleased with Tello's service.

Easy to use app; very good complete instructions for app usage and rental process for first time users!

Tello makes my international lifestyle easier.

Service is great and the price can`t be beat.

Easy to set up, works with the phone immediately, no surprise charges, clear FAQ on the website. Basically, it's been a great price, smooth process and no headaches.

Great service for an affordable price.

experience

Maurice was an excellent customer service representative. He quickly resolved my issues with professionalism, friendliness, and a proactive attitude. I truly appreciate his assistance in helping me fix my mistake so efficiently. Thanks again to him!

I was with Tello for a few years, but because my ISP was offering a cheaper rate if I bundled my internet and mobile, I left Tello for Spectrum. After having twisted my arm to move my mobile to Spectrum, they are now raising the price on both my internet and mobile services, so I am giddily moving back to Tello. I signed up with them on 9/13/25. What I am most happy with Tello is that they have an email through which you can communicate with them and it is marvelous how they reply so quickly and efficiently. Many corporations these days will not let you communicate with them via email and they make you wait for hours on the phone before they reply. It is total madness. They want your money, but they give you the least possible amount of customer service. Tello is on a league of its own. It's customer service is amazing. I have trouble hearing now as I am old and texting is also a challenge for me. I like communicating via email because I have a 75 inch computer screen, and I can see everything well. I can't say enough good things about Tello. Their plans and prices are good. Their website is very user friendly. They seem to delight in their customers' satisfaction instead of their customers' aggravation. I doubt any other organization can make that claim. Sometimes I have trouble with my phone's reception, but I have that problem with Spectrum as well, both mobile and internet (often in repair). I wish Tello would start an internet service. I would be the first to sign up, especially if they continue with the same quality service. And yes, Trustpilot, I am not paid to say any of these things. This is based on my real experience with Tello. I just wrote a blistering review about Home Depot posting product reviews from people given some sort of promotions. How honest could those reviews be? Maybe honesty is going out of style.

Just good service. Very happy with the phone service.

My wife and I have Tello as our provider. We both have I-phones and don’t require a lot of data each month. Using our home WiFi saves us a lot of data usage. Tello has a 2gb plan that suits our needs with the option of purchasing more if needed. We haven’t had any problems connecting or being cut off. In one of our trips, we did have trouble connecting in a mountainous region, but that seems to be normal. We do recommend Tello if you feel you have similar needs as ours.

Always is good!

the service is great I just wish they had mobile watches

Same exact cell service as I had with the major carrier, but for 1/4 or less of the price. I LOVE TELLO! Best and most knowledgable customer service in the universe!

i love tello and will never go to any other, ive been with them for many years

I really like The service. Haven't had a problem at all, and the price is super I ported My old number over and only took about an hour and a half really satisfied with his service would definitely recommend to somebody wants great service with a great price can't beat either one on tello.

Easy Works great Very inexpensive compared to most other companies

I had a hard time getting the esim set up on my new phone. Phone problem or sim problem... impossible to know. I had to call customer service for help. The man who helped me (sorry, don't remember his name!) was very nice and helpful.

Very helpful.

Great Price, Great Service and Great Coverage. Just to make sure that I mention the Quick and helpful online help Department. I emailed a question that I had about activation of a replacment Sim Card and the great Team anwsered my Question within eight minutes. Thanks again Team Tello.

She responded right away to my call and resolved the issue in seconds.

Low cost dependable service I have had for 1 year and counting!

Very fast, responsive, and responsible responses from customer support team. Solved the problem completely.

Exactly what I wanted at a very reasonable price. Highly recommend.

La Amabilidad, eficiencia y estar atenta a todas mis preguntas e inquietudes la hace única a Alejandra

Ordered new Sim card, got it, installed it, seems to work fine. Time will tell.

It is very easy to activate a new plan and the service is great. Love the options given for how many minutes and data you want and can change easily if needs to. T-Mobile network is used for Tello and it works great for me. Price is amazing, have not found cheaper if you don't need unlimited everything.

Live customer service has been faded out so its email only but the agent assisting me by email provided me with a ph# extension to be assisted by a live agent who really got down to the problem and was able to figure out that it was the LG phone I was using not a defective sim. LG co. has been shut down for about a year now though there phones are still being sold in stores, through carriers & online.I happened to still have an Iphone 7 that was given to me but never used as I was always used to Android but agent Luis L. was so helpful and efficient walking me through and it was ready in no time for full use and I am ever so greatful. Tello has wonderful customer service.

High quality service for voice/text and data. I like to be able to change my data cap up and down according to use, and Tello lets me do this easily, on the fly. They have an excellent web site that is simple and straightforward. I wish my data use could be monitored more up-to-the-minute (it updates "within 24h") but this is a minor issue and I figure it has to do with technical limitations that are beyond Tello's control. 5 stars overall, highly recommended.

The representative was helpful

Maurice was wonderful today doing his job

Tello has been a great service for me. I was paying $68 a month for T-Mobile and I'm not even sure why. Tello her it's so much cheaper and better

The phone arrived quickly, and the changeover from my older Moto G was almost automatic. It transferred everything and reinstalled all of my programs. You just need to have both phones logged into the same router. I turned them off and moved the SIM card from one to the other. You just sign into Google at some point. The hardest part in the process is getting signed in to all of the websites you've used. I'm pretty happy about it. I wait a long time between phones. So this one is faster as well, which is nice. And the old one was full, and I went from 32 to 128 GB of RAM. So no worries, I'm a happy camper.

In my experience, Tello just works as expected. No surprises. It’s super easy to tailor a plan to fit your needs, and make changes whenever needed. Straightforward, easy and effective.

After stopping my service for 4 months, I wanted to restore my service plan but didn't know how. I called the Tello contact number and after a brief wait was greeted by Fernanda in the most friendly manner. She took me through the process on the web site and in minutes the task was done.

I like Tello

It was very easy. I initially wanted to buy it in small payments for added convenience; however, to do that would meant opening another account with somebody else if I were to break it down into smaller payments, so I just bought it at the full price to avoid further complications. Would've been better to just have Tello deduct more from my account monthly, but still super easy & really good!

Never had an issue with cell service, 100 % uptime.

Excellent . thank you Tello

Professional customer service and support. Thank you for answering my questions and providing me with detailed information.

Easy to navigate

Was reliable and good.

Nice but price is high

Stupid simple to pick your plan and everything just works. Couldn’t be easier! Service works as advertised.

Quick service arrived very quickly. And ready to enjoy my new phone.

Fast, competent customer service.

Hi, Tello Mobile is one of my best experience of my life, the customer service is so amazing very competent and always kind. I’m really impressed. Laura Grageda has been in particular wonderful and for me at the moment that I’m flat out from other companies (scammers) that customer service does not work or exist at all, has been a really big relief and joy. Thank you very much Tello

Great products that I need at a great price.

Customer Service was quick to respond through email and kept their promise of calling back when I couldn't get through after a few tries of calling in and lines were busy. They helped resolve my issue quickly and thoroughly. Thank You.

Excellent service. The best of all of them. Sergio was by far a super costumer service rep.

I have the phone service for over 5 years. Everything has been good, like connections, eSIM, users friendly portal, reasonable rate.

Fast response

Julia was very patient and helpful. I’m 71, and she spent an hour with me adding me to my wife’s account.

So far, the experience has been great, no issues with service, and affordable. You can customize your plan, which is amazing. The only possible concern I have is if I travel outside the US or somewhere more remote. This is a great option if you're on a budget.

Excellent Service

It serves my needs at a good price.

I switched to Tello years ago, and I’ve never looked back. The service has been consistently excellent with strong signal, no dropped calls, and reliable data wherever I go. It’s rare to find a carrier that stays this good over time, but Tello delivers. The pricing is unbeatable. I’m paying a fraction of what I used to, and I’m getting better service. Plus, their customer support is always human and always available with kindness and care, no runaround. Tello is easily my favorite carrier. Affordable, dependable, and genuinely customer-focused. If you’re thinking about switching, do it. You won’t regret it.

The person on the phone is very nice and helpful and well. Guided me through the steps very well with a kind tone and didn't get upset or angry and stayed patient with me

Tello offers a fantastic service at a low price that can’t be found anywhere else. Tello makes it so easy to sign up and maintain your account either on its website or the Tello app.

I have 0 complaints with the way Tello conducts business. I now have 10 phones on my account- great reviews from all users

I switched to Tello because I was leaving with 2 USA phones that didn't want to lose. My previous company told me I could after a while of roaming. When I arrived I needed it in the airport but it didn't work for a few hours. It's kind of complicated to me to understand the way my plans worked to get either internet, or the calls or the messages. Now I got the unlimited plan for both numbers and I hope is working with no more maneuvers. Customer service is excellent so I would advise somebody in my situation to do the same.

i like the data

This company is one of the few of its kind. They respond to emails in about 30 minutes no matter what time it is and they understand when mistakes are made so they compensate, they don't try to steal people's money. Their services are also very satisfactory at a low cost and have a lot of benefits. In Greece the cost for such benefits is three times higher. I would highly recommend Tello, with its greatest advantage as I said, immediate service. * This is the second time in my life giving a 5-star review for a company

I am glad for this service which has a good value.

The product installed as promised. Very easy to understand. Highly recommend Tello!

Great service at the most affordable prices.

The entire call went flawlessly. I had the opportunity to speak with 2 great agents. Both were very knowledgeable in their trade. Both were beyond fantastic! Both granted great patience dealing with an old man. I can be slow at technology sometimes. Not a single moment did I feel rushed. Not a single moment did either display aggravation when I asked them to repeat their instructions, however, their instructions were both clear and concise, it was me not understanding or getting lost on the phone screens. I have been with Tello right at 5 years. This was the VERY FIRST time I ever had to call and it ended up being an iPhone issue. Tello is nothing short of spectacular!!

After being a customer with Tello for a year now, I can say I'm very happy not only with the phone service itself, but also with the excellent customer service they offer (both in English and also in Spanish, 24/7). Their HUMAN representatives are not only nice and friendly but also very attentive to their customers. Especially, the last representative I talked to a few days ago (her name was Julia) was very professional and supportive. What a difference from working with other major phone companies! I also use the feature that allows me to call my family abroad at no extra cost, and the phone service within the US has been working great as of today as well. I also recently switched my wife's phone number to Tello, and the experience has been simple and easy. I hope this service -and the rates they offer- will continue offering the same level of quality in the future.

I have been a total customer for several years now and I've enjoyed it.... I use my second phone as a backup for like a dictionary or encyclopedia.. and I find having a second phone number in line very handy been very pleased with Tellos services

First the cost was great

Love this company.They do a great job.I appreciate them very much.I order a new Sim card and they had the sim card here in five days

Receiving a sim, porting my landline, and adding a second line went fast and seamlessly.

Easy to use.

Inexpensive many flexible plans, no price hikes, no contracts, change plans easily, carry over data if you renew early. My only gripe is I prefer Verizon over T-Mobile. Because T-Mobiles coverage in rural areas I think is a little spotty compared to Verizon.

great service at a great price

The price I am paying worths it. Very Good quality of service for both, data and voice. Would possibly need more coverage but I have seldom had issues with the strength of the signal.

"Excellent service. I will recommend Tello. I have an issue with porting but the customer service was very helpful for the whole port in process. This is my 2nd line I have with Tello. Continue doing your excellent service." .

Love Tello! Great service. Had a problem overseas and was resolved in no time. Variety of services offered and very easy to change between on website.

Perfect fit for individual needs. Easy to build or change a plan. Reliable net.

The flexibility is awesome. I didn't need data and Tello was the only one that would give me service without data at a reasonable price. The service in my area works great.

its a great company cause it offer quality service for a fraction of what other main cell phone compa offers

The representative is patient and respectful. I really appreciated her kindness.

so far Tello give me a fair service as a customer. Thank you

I’d say I’ve been a customer for approximately a year. Never had an issue unlike Visible and US Mobile. Visible was the worst experience when I first tried them. Data issues such as no service/internet issues and getting ahold of customer service taking 3/4 hours when I had that issue along with a lot of lengthy back and forth. I think they have fixed it since then. I’ve had a service/data issue with US Mobile before that went in for a few weeks but at least you can chat with them and get them on the phone if need be they’ll call you. Google Fi. You can request a call back. Tello never had to contact them for anything and the data is sufficient enough I can usually play Apple Music as much as I want for the whole month and I do a lot of driving as Truck driver some times I run out with 10 day or less left on my cycle when I’m streaming music and YouTube

I always appreciate that I can quickly talk to a live person when I contact Tello.

So far no problems and the monthly price is great.

The price and service

The web site is easy to navigate. It took just minutes to place my order. I have two other lines and tello works very good everywhere I go.

I have no complaints. Thank you for good reliable service and prices. 4 stars instead of 5 so you never stop striving :-)

johyse balderrama was wonderful help me with my problem. giving me extra time in pay my bill. i've been tello customer for very long time and tello service is the best affordable mobile service availble. and the customer service is the best out there. THANK YOU VERY MUCH

Tello has a very efficient system for configuring phone lines that allow free mobility within our country, and it also enables usage via Wi-Fi anywhere in the world (I haven’t used it in China yet), but it has greatly facilitated my travels both for work and leisure

Very responsive customer service

Answered quickly with a live person. Friendly and very helpful. Thank you!

Absolutely the best customer service representative I've ever dealt with. Supremely knowledgeable. I'll be a tello customer for ever thanks!

Great service and reliability at a very competitive price. I’ve used Tello.com for a few years now and I’m very satisfied.

Tello has shown my family for more than 3 years that even a corporation can be a good thing, a thing of beauty. You offer a service, you have a deep sense of social responsibility. Ever since "Citizens United," the US corporate world has lost its rudder. You show them and us the way. Thank you, Tello. You have a superb team of committed like-minded associates.

Assistance w transfering phone. Such a good experience. I was lost did not find the code Someone helped me. Patiently. Step by step w/o loosing it Thank you. Also I love Tello it is easy simple affordabke what else do you expect???? Thank you

I’ve been with Tello for 3 years and I’m really happy. The plans are cheap, flexible, and the coverage works great for me. Highly recommend!