Why customers love us:

Dependable on wifi and reasonable prices

Excellent Tello is fantastic! Switched the whole family 6 months ago and now save $100+/month. Custom plans are perfect, coverage on T-Mobile’s network is excellent, data rolls over, no hidden fees, and support is fast and helpful. Best value in mobile, hands down. Highly recommend!

Tello always good and reliable service at a very reasonable cost,

Wow Factor! Over a few days, Alison Claros, and other fantastic Tello staff worked to track down what I did to confuse myself ( and them a bit). The short story. I bought a sim, installed - it got a number - and at the same time ported ( err, moved) my old number to them. Somehow, I set my ported number up to be an esim - and worse - used my library email. OMG... What did they do? Well, patiently tracked down my convoluted path and got me connected ( ha!) with my number . I was ready to give up, they said we'll help. They did. Yes, wow Factor.

Great service and good price.

My service was automatically renewed and I did not need it it. I called to make sure it was cancelled and my money refunded. It was handled effectively and efficiently. Fernanda who was the service rep was great.

Excellent service

I have been completely happy with your service since I first switched to your company, great job.

excellent customer services

No problems with the plan

Very fast and reliable help and service have had the service for years and plan on keeping it and adding more phones

Great customer service. A representative answers the call.

Tello customer service helped resolve my issues with my SIM card and that problem was bothering me for MONTHS!

We do not use much data search and phone calls, so Tello is what we wanted. If we sometime need more data and phone call time, Tello is flexible to change current plan.

Customer service is truly amazing and helpful. Their prices also are so low that it's hard to believe.

Great coverage, great price 👍🏽

Easy to get started, by far the most inexpensive rates, good coverage everywhere I’ve gone in the US.

One of my calls was answered bby a very helpful person.

For the price the phone does everything I need it to do

I always loved Tello! I only moved to another provider because I was in Alaska on vacation and experienced problems staying in touch with family members.

I have not bad experience with the service and no complain whatsoever.

I'm really happy with Julia She Answered all my questions and help me change my due date as requested. She was quick and provided all the necessary answers and help me log into the mobile app as well. I had no idea that for the mobile app you need a 1-time code instead of the main password use only for the website even though is stated at the bottom. Plus, she did not ask for a Survey I asked her to send the survey because of how many answers she gave me and how patient she was. Additionally, she shows me how to use the chat and tells me is only available when the lines are congested.

Been great. No issue just works perfectly. The biggest for me, is no contract. You can adjust to higher data or stay on the budget you like. I switched from unlimited to a more affordable for me and I'm happ. No stress no hustle. Just adjust to your liking.

Smooth and easy to use great value thanks

Every Tello representative I communicated with via email was exceptionally patient and helpful throughout the account activation and number porting process. I am truly grateful for the outstanding customer service and support.

I like the service of Tello, is friendly and convenience , I don't have worry about surprises in my bill that works for me. Thanks

I rarely use my mobile phone, so I am happy I can have a simple inexpensive plan ($10). It is great to be able to choose exactly what you want.

Luciana was so helpful courteous. I was having a lot of issues with my previous carrier trying to port into Tello. She listened patiently, reached out to higher level management. She really went above and beyond to make sure she was able to resolve all my concerns (which stemmed from my previous carrier). I was so impressed that I asked her how I can give feedback because she deserves to be recognized. I would recommend Tello because from the smaller companies which offer affordable plans, Tello stands out for customer service.

I appreciate Tello's low monthly price, ease of personalizing my plan online, reliability, and the unexpected perk of increased data without paying extra for it. Thanks Tello!

Tello is easy - straight forward pricing - I have never had an issue with the service, period. Switch now!

Great price and excellent service!

Besides the great prices, have been a customer for some time and not a single problem. Would highly recommend them.

Good service, excellent value!

As a current customer, I feel that the service per dollar spent is exceptional. In this marketplace, the big three are still charging in some cases $40 or more for monthly service with data. TELLO is delivering the SAME phone/data access for a fraction of the price.

I have been happy and content for years since I first begin my service. I have had offers to change and I will gladly Remain with TELLO. Sincerely NM

They tried everything they could on their end and it showed they actually care about their customers, they would reply to my email within 15 minutes or less, and the issue wasn't even on their side, it had to do with the iOS I was running at the time, Tello is awesome and affordable. I recommend them to all my friends and family. Thanks again Tello

Good service. My bill is coming earlier almost every month

Ported a phone over to go from $79/mo to $25/mo. It was easy once I got a porting code from my previous provider.

We love Tello! Never had a problem with our phone service for years now & the price is incredible. We are seniors so every penny counts and we can not afford bad service especially in time of need.

I am generally happy with Tello for my mobile phone service. The price is 5 STARS easily. The coverage is an average 3 STARS. Living in a small city, the coverage is fine. Traveling along the interstate system is fine. But outside of cities and the major travel routes, the coverage is less than desired. Data is 3 STARS. I rarely use my allotted data usage from month to month. But this last month (NOV 2025) while on an extended road trip, I ran out of data with only 1-2 days left before my auto renewal. It would be nice if Tello banked at least some of the unused data from past months.

I was with you once before. Then, the experience was not great- too few gb of data to use. Now, you are on par with other companies in the amount of data available, and my experience with you has noticably improved.

I like your customer service. She was very kind and helped me in detail.

Been using Tello for a few years now. The service is good, easy to use, and it's a great price. It worked well for us during our trip to Scotland, too.

Best carrier for the cost

Their service is as good as any other and at the best price.

Easy renewal process. Rates are well below the Big Box telecomm companies, and sale of refurbished equipment is reasonable and timely.

Tello are a true bargain great coverage and excellent customer service for an incredibly low price. Best of the bunch

I was testing the service because you never know what kind of cell tower strength you're going to get or if there will be dropped calls and such. I used it for two months and was pleased. What I love about Tello is that you're not locked in past 30 days. Everything was handled with ease. I got an e-sim card that worked immediately. I will use them again.

Data is horrible. I was within 100 feet of a tower and it could not load a 144p youtube video. Super slow no matter where you are. It's cheap tho ig. However customers service is incredible as well as great price.

Nicole is very nice and patient when helping me, and resolved the issue satisfactorily. I greatly appreciate the convenient online chat functionality and her excellent service! This surely helps to keep a loyal customer and I'll also share my positive experience with friends.

Good service generally. Drops calls less than AT&T and costs 1/3 as much. Customer service is nice. Not always technically knowledgeable and it can be slow going to wait for them to figure out technical issues, but they do try and genuinely want to help. Would recommend overall.

My family been using tello for a while now never any complaints, I took advantage of the $15 per month unlimited data offer for 12 months and upgraded all 3 lines, which is great because I didn't have to pay a whole year in advance like I do with mint therefore I plan to switch over to tello as well. A deal breaker for all that id recommend

Good morning: I had the outstanding privilege of working with Sorin this morning on a few complicated issues including international travel with Tello and a black Friday promotion. I have been a customer with tello (and have other members of family from the very beginning of 2016, when TELLO started). I have stayed with Tello because of your EXCELLENT CUSTOMER SERVICE. Every single time I have a small issue, my service is promt, accurate and outstanding, and I wanted to let you know that Sorin (Michael) was no short of this exemplary service today! In a time where I cannot get good service elsewhere, I am so glad I have a company like TELLO that treats it’s customers with respect. I give Sorin (Michael) my HIGHEST RECOMMENDATION AND COMPLIMENTS for helping me out today. Thank you kindly for what you do!!

I have a Pay-As-You-Go account. I have it set to auto recharge with $10 when my balance drops below $2.00. Recently I used up my balance but my account didn't auto recharge leaving me with a balance of $0 and the inability to make or accept calls or texts. I contacted Tello support who responded quickly. They investigated and found that my account did not auto recharge because my payment method credit card had expired. It was great detective work for them to zero in on the problem so fast. They gave me detailed steps on updating my payment method credit card and also on checking some settings, which turned out to be very important because some settings had changed, probably because my balance went to zero. They fixed my account so I was able to auto recharge and now everything is good. The problem was entirely my fault for not keeping my payment method credit card up to date but instead of blaming me, Tello support handled my issue with grace, professionalism, kindness, and expertise. It is rare to experience such outstanding support now a days so great job by Tello!

Thanks Tello!

Excelente servicio !!!

Even though I had to call Tello three times I got problem solved on my third call by a lady I don’t remember her name Thank you

They were very cooperate ,I have no issue changing my number

I called Tello customer service for advice on how to manage a feature of my plan. The call agent was courteous, patient, kind, and very helpful. She also informed me that Tello customer service is available 24/7, 365 days a year. What's more, I didn't have to wait long in a calling queue to get my call answered. Low cost and great customer service make Tello a great company, on top of their actual great product-- which is excellent call clarity and terrific signal coverage which equals that of their much pricier competitors (whose customer service is lacking).

Everything has been great expect the taxes not being included in the advertised price. I feel like most carriers include the taxes in the price now, not tack them on at the end.

Easy setup, simple monthly plans, very reasonable pricing, perfect for me! Highly recommend!

Service and availability

Tello is the phone company that has never let me down unlike all others before I found them. I've converted others to tello, and as long as they stay this way I'll never leave. I'm a tello lifer.

Tell is amazing

I can't believe everybody doesn't have tello . There's no contract ,the service is great customer service is awesome and no better deal out there . 25$ unlimited talk text and data . What do you have to loose you can keep your number and you can keep your phone so what are you waiting for ? I've never had any problems with signal no matter where I've been . Check it out if you don't like saving money go back to your old provider . I guarantee it Thank you Tello Very happy customer Fran Duncan

So easy to change plans and such a fantastic deal!

highly recommended. ultra fast porting in minutes. transparent. 👍👍👍👍💯

Great customer service, and great value.

Great prices ,great service.That's all I could ask for.

Calls to Tello always rate at least 5 stars! Johyse was very helpful and professional. It is always a surprise when customer service representive for large companies speak english clearly and correctly. I have been with Tello for a while and could not be happier. And the Black Friday Sale didn't hurt ether.

Switching over was EZ. Cost is great. For ME the only negative trying to include my wife's phone at the same time. It does not seem as easy as it should be. She only uses for calls from me(LOL) @$8.00/mt is 1/3 of other phone comp plans.

Great service

The price is very affordable, the signal is excellent, and I really like this Tello company.

Great service for a great price. I have never had an issue with the service.

Easy to make payments, clear, flexible options

The Tello representative who assisted me was named Arlen. I was very impressed with Arlen’s courteous, expert assistance, and vast knowledge; furthermore, her friendly, professional manner made my experience a pleasure, and her dedication to customer service excellence was very apparent. Arlen deserves merit and recognition for the exceptional level of customer service she provided me. Thank you.

Can't beat the price. Have recommended to several friends.1129

Very customizaable plan

I made a mistake while selecting a package and reached out to Tello’s customer support. They replied within minutes and immediately helped me cancel the incorrect package so I could choose the right one. The refund was processed right away and the whole interaction was extremely friendly and efficient. Thank you, Tello, for the outstanding service!

easy fair pricing

Tello is reliable in service and reasonable in price. The wi-fi calling has been a lifesaver whilst working around the world.

The online order interface functioned seamlessly and quickly. I also like the feature of checking off the 48 hour reminder one gets before the plan is renewed. I think that automatically scheduling the 48 hour reminder upon completion of the payment will improve matters more.

No contract, no Hassel. Resonable network. Flexible plans

Low pricing. Good service and the best customer service reps.

Great coverage, better or at least equal to AT&T in my experience, for 1/4 the price. I was hesitant to switch because the cost was so low I feared that would lead to poor service, but I was completely wrong!

I am using Tello for the last 8 months. The service is really good. Overall it meet my expectation.

Use Tello for my kids! Easy! Fast! Simple! And for a great price! Service is great too!

Tello provides great value. I have switch all of my family's lines to Tello.

I appreciate the rollover Data feature, but it would have been better if it were automatically applied at the end of the billing cycle.

She was so patient with my questions and walked me step by step through what I needed to do. Very efficient and always kind.

Ms.Julia Infante did great job.She is so patient,professional and knowledgeable. She has set excellent window for Tello.

It excellent. The representative was very knowledgeable and patient. She answered all of my questions. I am so impressed. Of all the years that I have troubleshooting with different companies, she was the best.

Great service,

Easy process

The representative was very empathetic, and kind. She was able to resolve my issue with getting locked out of my device.

I've been using Tello for about 2 years now and it's been both reliable and affordable. Definitely the ideal plan if you are getting it for just yourself.

The gentleman who helped me was very patient and took care of my needs

I’ve been with Tello for 7 years and have never had a problem with them. Their rates are the lowest I’ve seen.

Been using this service for over 5 years and love it. It is easy to use and can change the plan if I need to easily.

This has been my perfect phone service solution. I've bounced from one affordable provider to the next (think Republic Wireless, Mint and the like) and had problems with each of them, like random coverage loss in covered areas, not getting 50% of the calls dialed to me (while I was job searching, mind you!) and would need to switch, but I refused to bleed out my wallet for a high price plan. I've been on Tello for a few years with ZERO issues. It's truly a "set it and forget it" type of thing. I kept my same phone I had used with other providers when I switched to Tello and the issues stopped. I can't remember the last time I logged in to the Tello website, because I don't have to. I can count on my service working 24 hours a day without lifting a finger. Thank you Tello! You're doing the small, meaningful things right that other providers can't seem to grasp.