Why customers love us:

Julia was the perfect example of customer service: extremely knowledgeable, pleasant and patient. I would give her 10 stars if they were available. I was having a hard time transferring my husband's phone and number. The old carrier gave me the wrong account number. Another reason to leave them. I am not very technical so she was what I needed during this stressful situation.

It all works as expected.

Un amigo mío q viaja a cuba Mexico la resena usar De veras son excelente sore todo la atención al cliente tuve un problema y por error cancele y pedi una diputa al momento una functionaries llamada Rosio oro de Tello me atendio muy amable y todo fue resuelto y su explicación fue de 10 10 recomiendo a todos

We have been with Tello for a number of years. There options to choose specific options for number of calls, texts and data limits makes it easy to create a plan that meets our needs at an exceptionally good value.

Highly Recommended!!!!!

good pricing and reliable service

Poor Reception at home and at work

I have an iPad with cellular+wifi, and saw so many ads saying that Tello would work with my iPad. Initially (2 days ago) when I signed up, after 2 days of difficulty, I spoke to a tech support rep who flatly contradicted all the advertising saying that this data service would work with my iPad. This tech rep emphatically told me that Tello would not work on any iPad PERIOD. When I wrote to tech support about the many ads saying that TELLO is good for tablets, they contacted me and FIXED MY PROBLEM! The tech support person I spoke to initially who said I would never have Tello working on my iPad WAS WRONG and the backup TECH SUPPORT contacted me and got everything working! I'm THRILLED with their response! THIS IS THE CATCH with an iPad: They're not built for cellular phone use so although a phone number is assigned to every account, the number does not work for incoming or outgoing calls with any data plan or any cellular plan, even though these iPads can use either a physical sim card or an E-Sim. The problem with that is when Tello needs to send you a ONE-TIME code to log into your account - because the phone number doesn't work, you are OUT OF LUCK. But there is a solution that the new Tello Rep who contacted me worked out. Theres one back door that allows you to get the one time code. What the iPad with WiFi+Cellular is good for, is giving you secure private internet access when you are on the go, so you don't need to utilize public WiFi. It can also allow your iPad to act as a hotspot for a laptop or other devices. You do need to check (by entering your IMEI number) for compatibility of your device. THIS IS KEY INFORMATION: If you have an iPad and have difficulty setting it up, this is what the KNOWLEDGABLE representative specifically told me: ************* We understand that iPads, even those with SIM compatibility, cannot receive SMS messages directly. While these devices can use mobile data, the Messages app on iPads only mirrors messages from a paired iPhone and does not support native SMS functionality. For this and similar situations, we offer an alternative method to log in to the app if you're unable to receive text messages: -Log in to your Tello account at: their link for my settings. -Scroll to the “One-time Mobile App Password” section. -Enter your Security PIN and click “Request Password.” -A one-time password will be displayed on the screen. You can use this code to log in to the My Tello app. Keep in mind that this login only needs to be completed once, as the session should remain active on your iPad unless you log out manually. ************* Make sure, if you are signing up for use on an iPad, that you find the correct tech support from TELLO who has the real answers! This too: Under GENERAL on your iPad you need to go to CELLULAR DATA to turn on the ability to use your iPad as a Personal Hotspot if you intend to use it that way. Also you should set APN settings on your iPad. You can find that info on the TELLO website. I'm on "day one" and feeling really thrilled at the time and attention the customer service staff paid to help resolve my issue. THANK YOU TELLO!

I use my phone as a phone, not a computer mostly. So I don't need a big streaming phone account. Tello offers a basic phone plan for what I need. Calls, texts and some small internet download features that no other cell phone company can offer at this price. The service is good and consistent. Thank you.

works well and your price is amazing

Most important to me was the communication. All that was good and in the end I had to purchase a new phone. Now that I have the new phone everything is working properly

I recently transferred my Tello e-sim from one phone in Poland to another. This service is the best way to keep a U.S. phone line in operation during long trips abroad. This is my iphone's second line. Not only can I get text messages from the U.S. (for example, from my bank during a security check), but if I have Wi-Fi access, I can call friends and have my number show up normally.

Easy to use Great price to value proposition

Prompt response

Maria gave me the very best customer service. Maria was very kind, patient, and helpful. Maria helped me with the process of moving my SIM card from my old phone to my new phone and verifying that it worked. I have multiple lines with Tello, since Tello has the best customer service, great plan prices, and great cell connection.

Quick resolution

All knowledgeable reps.

I like, when I call, I get a human being who is ready to help! They answer questions and are happy people!

E-sim allowed me to keep my number in the US and have a different one while being abroad during vacations. Wi-fi calling lets me receive all my verification sms to access my apps.

Number porting for two separate numbers from two different providers has been flawless. Steps given for obtaining a number and performing port provided all required details. Service has been great, with comparable coverage of previous providers. We've not experienced any outages or notable slowdown in service. First number has been with Tello for 6 months. Second number was ported in the last month.

I always have good coverage and only pay $14 a month!

Tello is Purrrrrfect in many ways! We even bought refurbished phones from them, and they've held up wonderfully for years! We paid so much more monthly with our previous provider, and Tello is better, even at a fraction of the cost! Tello ROCKS!!! <3

Very happy with the service. Also a great value that is perfect for my needs.

Like Tello , but sometimes Messages are slow to arrive and occasionally the phone doesn’t ring.

Tello is the best phone company in the world.

The gentleman that help me today was such a great help,and understanding a Great big help. Thank You

Always have had a great experience with Tello phones. Extremely helpful in my 7 years with them

Fast, no questions, easy method to fix any billing issues right from the computer screen with no time wasted on "humans". Tello is the single best value in cell phone plans in the U.S., bar none.

I like everything exactly. The option for each plan and each month. I can't change and save the time about customer service. They are day I'll help us too much. That's why I buy line for myself. Actually do line for myself and for my family. 3 line meaning totally 5 lines. Because everything is cheap and fast and 5G. And I like it everything. In sacramento thank you for helping and thank you for every service for us

Fast service

We love Tello. Good service at a great value price.

In addition to the US, I have been utilizing Tello in South America (Brazil), and Tello has met or exceeded all expectations. First and foremost, the receipt of SMS messages for TFA, via either WiFi Calling or International Roaming, has been seamless, in addition to its other functionalities. And to top it off, Customer Service is of a consistently high caliber and always helpful. Very highly recommended!

Best budget telecom company in US Tello is a telecom company that allows you to build your own plan by setting the amount of talking minutes and data. You can choose from unlimited data to no data, the cheapest plan is just $5 per month! Also, they have no contract tied and you can cancel any time. The best part is when you running out of data or minutes, you can just renew your plan anytime so you can have a brand new month to reset the usage instead of adding expensive data or waiting until month end.

Great Company.

At it's core, Tello's most important features are the customizable plans. This is perfect for a family with new younger phone users. The website is easy to use, and porting in an existing number was fast and easy. The coverage in my area is great.

Good service for one of the cheapest prices around.

Usamos Tello para nuestro viaje a EEUU. Tanto el alta como la baja súper fácil, total transparencia. Tarifa muy buena.

Perfect. Easy and affordable!

Great prices and good phone and cell service.

One of the best service providers for phone . Costumer service is awesome always very helpful and one of the best options in Tello is that we can choose what plans we need and what comfortable for us with all different price. I am very happy with Tello and I recommend to all people who can’t pay $200 or $300 dollars every month . Tello is best option for them and whom want to save money good for them also. Because I had bad experience with my old providers. Thank you give 5 stars or 10 stars it’s just number

Great price and reliable service.

great price,great phones

Best customer service and their app is pretty intuitive. I ditched ultramobile for them because of nonexistent customer service. Highly recommend if you spend a lot of time abroad.

Great customer service

Tello is awesome there customer service is fast and very friendly I've never have any problems with signal unlimited data so many plans say unlimited data and it's only 4.5gigs I was spending alot on buying extra data with tello you get 36 gigs I don't run out of data now..and you can't beat the price ! I think tello is by far the #1wireless company if you don't believe me try it for yourself there's no contracts you can bring your own phone and number it would be the best switch you ever made unless you don't wanna save money Thank You One Happy Customer Fran Duncan ⭐⭐⭐⭐⭐

Can change plan anytime

Good price good service.

Love the flexibility. The app is easy to use. Due to my travel schedule, I need flexibility in my package (frequent changes due to extended travel abroad) and Tello gives me that flexibility. Would appreciate if (a) the lowest package was closer to zero (basically not used for a period of time when abroad), and (b) prorate at the time of changing plans (don’t lose previous $$ credit just because I change part way through the cycle).

very good service i like all in tello

Helpful。 great service

Each time I speak to a representative I find a knowledgeable individual that will walk me through any problems and receive total satisfaction !

Much better than T-Mobile, not confusing, you pay your bill you get service not with all the crap T-Mobile pulls. Simple easy to deal with, pay for whar you need. No phantom billing, that can not be explained, and you just give up, Tello is much better than T-mobile with the same service. :-) AND now they have international service Been with Tello 2 years and will be dropping T-mobile after 14 years of ripoffs..

Excellent Transmission service in about 99% of the places I travel to. Pricing is very competitive with several other Providers. Overall Very Satisfied.

Customer service is really good and it is nice to have access around the clock.

We appreciate the flexibility that Tello gives us. We have used Tello for years and don’t plan on changing. We like being able to change plans at any time. Truly a wonderful service!

Customer service as it should. Laura G. Helped me and solved my problem with great expertise, speed and confidence. Laura and workers like her is what makes Tello a level above. She is definitely an asset. I wish this customer service where widely available in other brands.

I am happy with the service, it was very easy to use the site.

Great phone company and affordable pay as you go and phones that's affordable.

I love Tello. I have had this plan for years, and the service has been consistent, excellent, and I pay with an auto payment, which they notify every month that the contract is renewing on that date, then again when the transaction was complete. Never had any complaints. Would. and have recommended to others.

Great service at a great price.

Was very happy to have successed porting my number away from a previous carrier and adding a number to a new phone everything went smooth

Tello provides a good, reliable service and products at a good price. They communicate clearly, and their customer service is excellent. They also don’t bother me with unnecessary emails, but their information is useful. I am TOTALLY happy with Tello and I recommend them to others. Not many companies for any product or service I am that pleased about.

easy simple working And ... cheap...

Quick resolution to an eSim issue, and stayed on the line while we addressed it. On hold not too long, done in 10 min or less from call to resolution. Thanks!

I had the pleasure of working with a brilliant technician named Sebastian on a very long and complex (for me) tech call. His depth of knowledge and patience with me were outstanding. Great job, and thank you!

low rates, never any problems with service , love this company, always tell my friends about them

Fernanda the rep was very professional and explained all well. Straight forward to the point. I would strongly recommend this service and this rep to all out there. After my experience with my old company I was with for 7 years who treated me like crap we shall call them boost. Who I don't recommend. Tello is the way to go folks

Great service

Associates and website made tge transfer process seamless

Great value from TELLO along with reliable T-Mobile service.

The representative understood my issue and hopefully the matter will be resolved once I get my new SIM card. My phone was not completing the startup process and I was on an ESIM

Last year, we discovered that we were billed more than once a month. When I contacted customer support, they told me they bill every 30 days, not once a month. This resulted in one more payment; not 12 but 13 for the year. This has not happened before.

Tello is a great company that does what it says it will. The service is as good as any I have had and the price is lower.

Quick great service

Easy to negotiate

You can make most changes on line and quickly. Reasonable prices.

My needs for a cellular plan are pretty simple, and I love that I can tailor my needs and pay for those and only those on a month-by-month basis.

The customer service representative Veronica Marcado was kind, patient knowledgeable, thorough and provided excellent guidance over the phone. She is very valuable to your company and deserves a raise.

Great prices and great service all around

I love the customizable plans that are so reasonably priced. Great for my young teenager who needs to be able to communicate but not have full access to data. I could even use an old phone! Thank you for making it easy!

I was caught up in an issue with my new SIM and failed to activate it. Then I talked to Tello customer service representative and she fixed it easily. Amazing.

They handled my port over problem easily

Tello customer service rep Sebastian was very knowledgeable, patient and courteous. He listened to my issue, offered multiple solutions and guided me through each resolution step. Excellent customer service!

TELLO's properly organized and this makes it easy to use the TELLO website to make additions or changes.

We've been with Tello for a few years now and it has always been reliable, dependable and very affordable. I'm very surprised that more people don't know about Tello!

Everthing.

It's the best and the cheapest

Pude personalizar mis planes a mi medida. Tello es lo máximo.

No Problems

Price, ease of use, clarity of website.

I've been with Tello for well over a year and they provide the lowest cost very basic cell service that I'm aware of. For some of us, that is all that we need.

We only use the phone when needed; that's why we like Tello. We don't need to pay for minutes we don't use. Thanks.

I switched my tello sims in 2 phones, but did not know how to change tello number in each phone. Julia led me through the process of obtaining temporary passwords and setting up each phone. She was very pleasant, helpful, and knowledgeable. I gave Julia 5 stars.

Very polite patient and knowledgeable

Excellent service, excellent customer service, and they also have great phones. Above all, as long as they don't change, I am happy, and I will continue to use their service for a long time.

We’ve had Tello for several years and are extremely happy with it! Great coverage, great price! Easy!

The ease to change my plan online in a minute is incredible. I don't have to talk to an operator or wonder what all the fees may be. Its all there in black and white and easy as it gets. Why go with one of the big cell providers when the true hero on price and ease is Tello

Excellent price, just upgraded to the unlimited and my daughter is very happy. I just moved from one of the big mobile carriers which I was paying 5-3 times higher than I’m paying now, it was in that order so then I just cancelled the account. I found Tello on u-tube of all places .. go figure

La operadora resolvió mi solicitud inicial. No obstante quedó algo pendiente que debía solucionarse al día siguiente, pero no fue así. Está sin resolver. Debo llamar nuevamente a la línea de servicio al cliente.

I took a career break to study and travel and I was paying hundreds of dollars to retain my USA number - until I found Tello. It took about an hour or so to switch and port my number and bring down my bill to a fraction! The support staffs are always available and willing to go extra miles to solve any problems. I wish I knew about Tello a year ago!