Why customers love us:

In my experience, Tello just works as expected. No surprises. It’s super easy to tailor a plan to fit your needs, and make changes whenever needed. Straightforward, easy and effective.

After stopping my service for 4 months, I wanted to restore my service plan but didn't know how. I called the Tello contact number and after a brief wait was greeted by Fernanda in the most friendly manner. She took me through the process on the web site and in minutes the task was done.

I like Tello

It was very easy. I initially wanted to buy it in small payments for added convenience; however, to do that would meant opening another account with somebody else if I were to break it down into smaller payments, so I just bought it at the full price to avoid further complications. Would've been better to just have Tello deduct more from my account monthly, but still super easy & really good!

Never had an issue with cell service, 100 % uptime.

Excellent . thank you Tello

Professional customer service and support. Thank you for answering my questions and providing me with detailed information.

Easy to navigate

Was reliable and good.

Nice but price is high

Stupid simple to pick your plan and everything just works. Couldn’t be easier! Service works as advertised.

Quick service arrived very quickly. And ready to enjoy my new phone.

Fast, competent customer service.

Hi, Tello Mobile is one of my best experience of my life, the customer service is so amazing very competent and always kind. I’m really impressed. Laura Grageda has been in particular wonderful and for me at the moment that I’m flat out from other companies (scammers) that customer service does not work or exist at all, has been a really big relief and joy. Thank you very much Tello

Great products that I need at a great price.

Customer Service was quick to respond through email and kept their promise of calling back when I couldn't get through after a few tries of calling in and lines were busy. They helped resolve my issue quickly and thoroughly. Thank You.

Excellent service. The best of all of them. Sergio was by far a super costumer service rep.

I have the phone service for over 5 years. Everything has been good, like connections, eSIM, users friendly portal, reasonable rate.

Alejandra was GREAT!!! She explained everyting perfectly!!! THANKS ALEJANDRA!!! Highly recommended 👍

Fast response

Julia was very patient and helpful. I’m 71, and she spent an hour with me adding me to my wife’s account.

So far, the experience has been great, no issues with service, and affordable. You can customize your plan, which is amazing. The only possible concern I have is if I travel outside the US or somewhere more remote. This is a great option if you're on a budget.

Excellent Service

It serves my needs at a good price.

I switched to Tello years ago, and I’ve never looked back. The service has been consistently excellent with strong signal, no dropped calls, and reliable data wherever I go. It’s rare to find a carrier that stays this good over time, but Tello delivers. The pricing is unbeatable. I’m paying a fraction of what I used to, and I’m getting better service. Plus, their customer support is always human and always available with kindness and care, no runaround. Tello is easily my favorite carrier. Affordable, dependable, and genuinely customer-focused. If you’re thinking about switching, do it. You won’t regret it.

The person on the phone is very nice and helpful and well. Guided me through the steps very well with a kind tone and didn't get upset or angry and stayed patient with me

Tello offers a fantastic service at a low price that can’t be found anywhere else. Tello makes it so easy to sign up and maintain your account either on its website or the Tello app.

I have 0 complaints with the way Tello conducts business. I now have 10 phones on my account- great reviews from all users

I switched to Tello because I was leaving with 2 USA phones that didn't want to lose. My previous company told me I could after a while of roaming. When I arrived I needed it in the airport but it didn't work for a few hours. It's kind of complicated to me to understand the way my plans worked to get either internet, or the calls or the messages. Now I got the unlimited plan for both numbers and I hope is working with no more maneuvers. Customer service is excellent so I would advise somebody in my situation to do the same.

i like the data

This company is one of the few of its kind. They respond to emails in about 30 minutes no matter what time it is and they understand when mistakes are made so they compensate, they don't try to steal people's money. Their services are also very satisfactory at a low cost and have a lot of benefits. In Greece the cost for such benefits is three times higher. I would highly recommend Tello, with its greatest advantage as I said, immediate service. * This is the second time in my life giving a 5-star review for a company

I am glad for this service which has a good value.

The product installed as promised. Very easy to understand. Highly recommend Tello!

Great service at the most affordable prices.

The entire call went flawlessly. I had the opportunity to speak with 2 great agents. Both were very knowledgeable in their trade. Both were beyond fantastic! Both granted great patience dealing with an old man. I can be slow at technology sometimes. Not a single moment did I feel rushed. Not a single moment did either display aggravation when I asked them to repeat their instructions, however, their instructions were both clear and concise, it was me not understanding or getting lost on the phone screens. I have been with Tello right at 5 years. This was the VERY FIRST time I ever had to call and it ended up being an iPhone issue. Tello is nothing short of spectacular!!

After being a customer with Tello for a year now, I can say I'm very happy not only with the phone service itself, but also with the excellent customer service they offer (both in English and also in Spanish, 24/7). Their HUMAN representatives are not only nice and friendly but also very attentive to their customers. Especially, the last representative I talked to a few days ago (her name was Julia) was very professional and supportive. What a difference from working with other major phone companies! I also use the feature that allows me to call my family abroad at no extra cost, and the phone service within the US has been working great as of today as well. I also recently switched my wife's phone number to Tello, and the experience has been simple and easy. I hope this service -and the rates they offer- will continue offering the same level of quality in the future.

I have been a total customer for several years now and I've enjoyed it.... I use my second phone as a backup for like a dictionary or encyclopedia.. and I find having a second phone number in line very handy been very pleased with Tellos services

First the cost was great

Love this company.They do a great job.I appreciate them very much.I order a new Sim card and they had the sim card here in five days

Receiving a sim, porting my landline, and adding a second line went fast and seamlessly.

Easy to use.

Inexpensive many flexible plans, no price hikes, no contracts, change plans easily, carry over data if you renew early. My only gripe is I prefer Verizon over T-Mobile. Because T-Mobiles coverage in rural areas I think is a little spotty compared to Verizon.

great service at a great price

The price I am paying worths it. Very Good quality of service for both, data and voice. Would possibly need more coverage but I have seldom had issues with the strength of the signal.

"Excellent service. I will recommend Tello. I have an issue with porting but the customer service was very helpful for the whole port in process. This is my 2nd line I have with Tello. Continue doing your excellent service." .

Love Tello! Great service. Had a problem overseas and was resolved in no time. Variety of services offered and very easy to change between on website.

Perfect fit for individual needs. Easy to build or change a plan. Reliable net.

The flexibility is awesome. I didn't need data and Tello was the only one that would give me service without data at a reasonable price. The service in my area works great.

its a great company cause it offer quality service for a fraction of what other main cell phone compa offers

The representative is patient and respectful. I really appreciated her kindness.

so far Tello give me a fair service as a customer. Thank you

I’d say I’ve been a customer for approximately a year. Never had an issue unlike Visible and US Mobile. Visible was the worst experience when I first tried them. Data issues such as no service/internet issues and getting ahold of customer service taking 3/4 hours when I had that issue along with a lot of lengthy back and forth. I think they have fixed it since then. I’ve had a service/data issue with US Mobile before that went in for a few weeks but at least you can chat with them and get them on the phone if need be they’ll call you. Google Fi. You can request a call back. Tello never had to contact them for anything and the data is sufficient enough I can usually play Apple Music as much as I want for the whole month and I do a lot of driving as Truck driver some times I run out with 10 day or less left on my cycle when I’m streaming music and YouTube

I always appreciate that I can quickly talk to a live person when I contact Tello.

So far no problems and the monthly price is great.

The price and service

The web site is easy to navigate. It took just minutes to place my order. I have two other lines and tello works very good everywhere I go.

I have no complaints. Thank you for good reliable service and prices. 4 stars instead of 5 so you never stop striving :-)

johyse balderrama was wonderful help me with my problem. giving me extra time in pay my bill. i've been tello customer for very long time and tello service is the best affordable mobile service availble. and the customer service is the best out there. THANK YOU VERY MUCH

Tello has a very efficient system for configuring phone lines that allow free mobility within our country, and it also enables usage via Wi-Fi anywhere in the world (I haven’t used it in China yet), but it has greatly facilitated my travels both for work and leisure

Very responsive customer service

Answered quickly with a live person. Friendly and very helpful. Thank you!

Absolutely the best customer service representative I've ever dealt with. Supremely knowledgeable. I'll be a tello customer for ever thanks!

Great service and reliability at a very competitive price. I’ve used Tello.com for a few years now and I’m very satisfied.

Tello has shown my family for more than 3 years that even a corporation can be a good thing, a thing of beauty. You offer a service, you have a deep sense of social responsibility. Ever since "Citizens United," the US corporate world has lost its rudder. You show them and us the way. Thank you, Tello. You have a superb team of committed like-minded associates.

Assistance w transfering phone. Such a good experience. I was lost did not find the code Someone helped me. Patiently. Step by step w/o loosing it Thank you. Also I love Tello it is easy simple affordabke what else do you expect???? Thank you

I’ve been with Tello for 3 years and I’m really happy. The plans are cheap, flexible, and the coverage works great for me. Highly recommend!

Technical help

My service has been excellent. Good coverage, good reception and the price can't be beat.

Never had a single problem with Tello. Easy, fast, value-for-money, reliable.

Customer service.

Great customer service support by the kind agent that helped with my billing inquiry.*

I spoke with Alison for almost an hour, and she was fantastic in every way. She explained everything very clearly and patiently, and was very knowledgeable about even the very detailed, specific questions that came to mind. I will be signing up to Tello, and would be happy to talk to her in case of questions going forward!

I have been using Tello for several years now and have had very few no-bar incidents.

They have PEOPLE answer the phone !!! Will ne testing international plan in 2 days, hope it works

I had to cancel mt CC b/c I feared it had been misused. In all that stress, I forgot that my Tello payment was due and promptly declined. So, I called Tello and explained that my new card was in the mail but hadn't arrived yet. The agent listened, understood and helped me, without charging a fee like some big carriers (e.g. ATT) do. That's what I call excellent customer service. A real person, who understands their customers' needs and helps. Kudos! I love my Tello!

As an Expat living in Italy, I have been using Tello now for several months, primarily to have a US phone number that I can use to receive sms/calls and to use the phone while I am traveling abroad. It was very easy to set the new phone number, prices are reasonable and the plans are quite flexible to accomdate different needs. Tonight I also had a positive experience with their customer service. They responded to my query within 30 minutes and resolved my question quickly. I highly recommend Tello!

Good service, fair price

Simple easy just do it and switch

Porting of existing phone number was initially a problem ... but explained and quickly resolved by the help line.

The phone has awesome service is very affordable and they have options available which is awesome. The payments are low so I can save more and have a a really good experience so far!

I have used Tello for a number of years. It has always been a reliable service with a very reasonable price. I often recommend it to friends.

Works perfectly all the time and costs way less to use. Why would anyone pay for cell phone service that is way more expensive then Tello.

Tutto ottimo grazie

Haven't had one issue since I started using your service.

The lowest priced cell plan and service I have ever had.

I used this E-SIM card for a trip to the United States (New York and various places in Florida). The price is very cheap and the connection was perfect. The real problem is the support. I wanted to keep my phone number once I returned to Italy (since I had connected it to some apps), but after having to reset my phone for various reasons, I couldn't install the eSIM because it asked for a security code that I didn't have. I could reset it, but to do so, I needed to receive a text message on the same SIM. Support couldn't help me, so I had to cancel my subscription.

Flexible and Affordable Plans: Multiple plan options starting as low as $5 per month, including 100 minutes of talk and unlimited texts, suitable for light users. The $8 plan offers unlimited talk and text. Network and Coverage: Utilizes T-Mobile's network, providing good signal and speed in urban areas with 5G/LTE support. eSIM and Convenience: Supports eSIM, allowing for quick online activation and management. The official app also enables calls without a physical SIM card. International Features: Plan minutes can be used to call over 60 countries and regions, including China. WiFi Calling is supported, allowing use of plan minutes and texts via WiFi while abroad.

Tello, please stay the way you are. You are perfect. No shenanigans, no price jacking, no hidden fees, and no need to debate with a customer service representative to close an account. This a type of company the country needs - honest and simple. I wish more people know about Tello. I have been using them for two years. If they stay like this, I'll happily use this for the rest of my life.

I have used Tello for myself and my family when travelling to the U.S. this summer. No worries about data usage en cost attached, when travelling around. Especially with teenagers a big advantage. Process of ordering several eSims and installing them, was a straight forward process. Also the cancellation after returning home was easy. If you plan on travelling to the U.S., I absolutely recommend Tello.

Quick response from customer service. Well organized website. Great value plans

Tello support is outstanding! I forgot to cancel my subscription and Veronica Mercado handled my issue quickly and refunded me without any hassle. She even canceled my subscription proactively so I wouldn’t be charged again. Rare to see such honest, customer-first service these days. Thank you, Veronica & Tello!

Easy setup, almost immediate porting of my phone number, great connection in the US and when traveling, great website that is easy to use and understand, app works great... I have only good things to say.

Excellent value

Great costomer service

Ease of payment and ease of use. Phone is great for what we need it for - "talking" to other people.

The entire process was very simple and easy. I ordered my new phone late Thursday and it will arrive tomorrow on Monday. Impressive turn around indeed. I love Tello.

They always answer promptly and with the right information. Thank you very much!

Choice rate which is great

This process was fast easy cheap and didn’t have to worry about getting any hidden costs..

So far I have no complaints. I get good bars on my phone.