Why customers love us:

Excellent and amazing technical support. Lucas is an amazing professional. Thank you your time and good attitude.

While abroad, I made a mistake of resetting my network settings. I called Tello for help and the agent painstakingly led me through resetting my PIN and reprovisioning my eSIM. I am so thankful! Fantastic service - thank you, Tello!

I have been with Tello for a long time and have no intentions of switching to anyone else. Tello gives excellent customer service which is rarely ever needed. I get unlimited data, texting and phone for a mere $10 + taxes/month while others are paying out the nose for their phone packages

Excellent phone service, responsive and helpful staff, and reliable connectivity. Also, the price is very reasonable.

Its great and working perfectly, I love the e-sim. So easy to use.

I was a Verizon customer for many years but was tired of paying the high bill. I did alot of research on alternate carriers and decided on Tello. You can't beat their price, service and they actually answer their phone. I am really happy.

The representative was knowledgeable help me to ease the process I was requesting his name was leo

The person who helped me was exceptional. He was very clear and articulate. His presence was pretty perfect as a support agent. And he was very cooperative and quick to make things easy to understand. Would def recommend others talk to this same guy. He helped me set up the phone service I need at the absolute best price and all within 10 minutes. Would have been faster had I not been distracted with shopping or driving. My man! ✌🏽🥂😎

Customer Serive

Customer Service reps are very helpful, polite and knowledgeable

Julia is excellent. Direct, concise, and patient. My issue was resolved.

Dana was kind and patient. She gave me suggestions to solve my issue and recommended the one with the best value. Very helpful

She did great. Excellent.

La funcionaria Dana fue muy explícita y muy amable, me dio una explicación muy profesional de todas mis inquietudes, lo que me permitió comprender el funcionamiento de su compañía

Lucas was absolutely fantastic! He was clear with his information and answered my questions immediately. He provided excellent service and came up with a plan for the future which will save me money.😊

My call with Jonathan/Johnathon a wonderful interaction, top tier customer service experience. Thank you!

Mr. Lucas was superb! Everything he helped me with, he made simple enough for a toddler and that was beyond great! Give that man a raise or half of the company stock! 😊 Good job Tello. Best service to date.

Everything I dare say was handled professionally, friendly,kind thank again

I have been using Tello for my second line and recently transferred my wife’s carrier from visible to Tello. We are retired and mostly use home WiFi, so usage is about 5-7 gig. Visible unlimited was not needed and her new Tello line included unlimited calls, texts with 10gig of data. But the real value is that Tello provides international roaming. It’s not free and one has to establish a payasyougo account, say $20. We were recently in Italy and normally purchase a regional eSIM for our primary data source. Here’s the gotcha, European eSIM cards do not work in Switzerland since they are not in the European Union. That’s where Tello comes in, when I needed data Tello worked seamlessly. Therefore enabled me to use google maps, WhatsApp and more. Granted Tello is a NVMO and not perfect. I currently combine the US mobile light plan, $96 per year, 2 gig, unlimited calls and texts, with Tello data only 5gig, 10month. Yes it’s a bit crazy pants but works

The person on the phone knew just what to do to fix the Issue.

I called because I was having issues with my account due to my own error. I was so stressed and was honestly a mess. The agent that answered my call, Nicole, made me feel calm and ensured me she would do her best to sort out my account problems. She spoke clearly, allowed me time to find my additional info needed, and didn’t make me feel silly for making mistakes. She was fantastic and was able to help me completely solve my issue from the other side of the world and in less than 10 minutes on the call. Thank you Nicole!!

It seemed to be a hopeless situation restoring my service which was turned off because the auto payment did not process. Bank card was accidentally turned off and service ended. It was complicated by the fact I did not remember my Tello password and had old, outdated info in my account setting. The rep was patient and helped me to set up my current info and have the payment processed and my phone service was restored. I appreciate his understanding and patience and was relieved that I did not have to set up a new account and phone number.

The young lady, was very patien , and professional in guiding me step by step to reactivate my phone again

The service is great - I enjoy it. When things go well you know how good it is. Everything is going well if not I would know.

I had a great experience with the customer service department. The representative who assisted me was extremely polite, professional, and patient. They listened to my issue carefully and resolved it quickly without any hassle. I am very satisfied with the excellent support provided!

The customer service person (Alison Claros?) was so knowledgeable that she literally blew my mind. I have a scheduled payment at Paypal for my Tello account and it was applied to a secondary corporate PEX card instead of the preferred card B of A card. She walked me through the process of cancelling and re-adding a plan on Tello's site so I don't lose my service before she reversed my charges on the PEX card. She seems to a Tello and Paypal expert all at once. My far the best, first in class, rep that I've ever encountered.

The phone and text message lines have great coverage in otherwise poor coverage areas. The customer service is also very helpful.

I called for help with my number transfer. The website was not very clear so I needed to talk to someone. I was quickly connected to Lucas and he explained the reason for the issues and walked my through all the steps to activated my eSIM and then complete my transfer. All of it over one phone call. Thank you Lucas!

Outstanding customer service

Great support from Camila Torrico. Super friendly and patient, what's better to ask.

Excellent network coverage, excellent customer service, excellent and fast service turnaround, and if that is not enough, 25$ per month- no contract- free calling in 60+ countries.. If anything more is your expectation, take the flight to Mars with Elon and never return.

My call was answered promptly. The representative spoke well and was eager and qualified to assist.

Josue 5 stars A++++++,kindness and professionalism on highest level. Tello has to be proud of you. Thank you so much Jack Piotrowski

Fantastic experience. Talking to human being not to the computer is still great deal. Kindness and professionalism on highest level. Thank you so much, Jack Piotrowski.

Franco Sichez, I received an excellent service from Franco. He is indeed an asset to Tello. i have recommended Tello service to my friends and neighbors. Thank you

I received outstanding phone support and service from Josue Andia. He went deep into the account to identify the issues and help me resolve them.

Johyse was a great assistance today with me for how to add the information I needed to put on a phone by doing it online as to doing it on the phone itself. She helped me with finding the location in the account online and it made it much easier and I thanked her greatly!

Good experience

The support we received was fantastic. English is my wife's second language, so the bilingual support was a pleasant surprise. Sabastian was very professional and knowledgeable, and was able to assist us.

Tello fixed my issue and taught me the correct way to proceed with my plan

I have been with Tello for a month and I love the service. I transferred from Tracfone which is a ripoff. I love the flexibility of Tello and their service works great and was a breeze to set up. LONG LIVE TELLO !

I called 3 times. The first time I called the fellow hung up accidently before I got my new number so my phone wouldn't work at all! I borrowed a phone and called again. This lady gave me the new phone number but didn't walk me through how to get it working on my phone. I asked her if there was anything else I needed to do and she said 'No'. Then I called using my friends phone one last time and Lucas answered. He needs to be in charge of teaching everyone how to handle changing a phone number. He is an Excellent customer service angel and helped me with the entire setup as well as, answered all my questions. I was able to receive and make calls after help with Lucas but not with the other two people. Thank you Lucas for helping me change my number and getting it to work. I had a scammer and I couldn't keep my old number. Blessings from Houston!

Great price. Good products. 👍

Representative made it very easy to explain & solve my issue

They reply to my questions very quickly and clearly. Even work on weekend and night time. And they explain that I am concerned patiently. Also the service for using of balance data for different plan is very good for customer. Thank you very much for your service.

I have nothing but praise for tello website(ease of use), price and best of all tello very professional and most friendly live customer service.

Number ONE I could talk with a person quickly!!!! He explained the situation clearly/quickly. Not expensive. Thank you

It's a good prepaid service for US. Their customer service is responsive and helpful. Their roaming abilities were limited but other than that had no issues, used the sim for over 2 years

Great customer service very helpful

Lucas was excellent! Great job.

Couldn't send it receive text messages on tello. Rcs worked but not sms. Samuel helped me navigate through a couple menus and figure out how to text again! Thanks!

Everything was very smooth and fast. No complaints.

Tello by far the lowest cost cell phone service. Their phones are somewhat higher if you purchase from them but the service itself is outstanding. I have been with them for several years now never had a dropped call or issue. I recently had to email customer service for I bought a new phone. They responded within a few hours told me exactly what to do on their web page a shazam! up and running in minutes. Rarely have to use customer service for everything just works as it should. You do have to pay extra if you go out of country you'll need to pre-purchase for international service at what I believe is a great idea rather then having others pay for those who do travel to other countries by those who don't. Yes I travel a lot but use wifi in other countries to make calls for free. No I do not use for business this is my personal phone and don't need to be in touch every second while on vacation. Rare occasion I do I can purchase extra time/data or just wing it with wifi. Tello you don't hear about much for they don't have huge advertising budget which I believe helps them keep cost low. I love their service and highly recommend.

Support from Tello is just great. I had different service from other prepaid service provider but there was simply no realistic support. I had to spend hours to communicate with actual human, but the person simply did not get my problem at all. This Tello team is totally different experience and I strongly recommend Tello!

Lowest priced cell service anywhere and just as reliable as any!

Tello Customer Service and Specially Maurice, were excellent, offering great professionalism, politeness, knowledgeable and integrity.

I've been using my service for over a year now. I have it in some of our less-demanding technology. I have not had service interruptions, but it has been a challange to get the PIN updated. they also see to change plans reguarly . because these two thing i gave them 4 stars

Reliable service and decent price!

Johyse was very helpful and patient. She helped us with all of my questions, and she walked us through all the steps slowly and carefully. We appreciate her help!

Everything is just ecstatic my friends and family have seen the difference.

I mistakenly bought an eSIM instead of a physical SIM card at first. I was worried about the problem, but Tello customer service responded very fast and solved my issue efficiently and patiently. The whole process was smooth and hassle‑free. I’m really satisfied with their professional support and highly recommend Tello to everyone!

As a retired person, on a limited budget, I was frustrated with the constant increase in cellular prices after being enticed with cheap phone service. I began shopping around and found Tello. The whole process of switching providers only took a small amount of time online and tech support was available to help with any questions. The best part...HOW CAN YOU BEAT 2 PHONE LINES FOR UNDER $30?

all was taken care of in orderly manner

great value and excellent customer service

Great assistance and patience to Walk me through the issues and find a solution.

good company, great prices, even better support department. 25 bucks a month for unlimited phone service!!

Affordable, reliable service. Responsive customer service. Clean, easy to use app. Would gladly recommend to others and am considering getting more phone lines for family members.

great pricing In exchange for the service

I first signed up for Tello Mobile in 2021 and came back after few years. Tello Mobile gives you the best value and most economical plans for both voice and data.. The quality of service is outstanding as they use the best in industry cellular service at the best value for your money. Activating your esim and the number transfer is such a breeze. All in all Tello Mobile is doing so much right and giving so much money savings to you for the best in class data and voice. Save money and switch to Tello.

I am on the process to transfer from AT&T to Tello. Tello representatives have been awesome helping me. It is so great that they have live representatives on the phone 24/7. AT&T on the other side only AI services that many times do not understand what I need. I hope my number transfers, so I can forget about AT&T.

Professionalism and quick resolution of my issue by customer service representative Maurice Perez provided me with confidence that I did choose very good company to buy services from. Amazing experience! Very calm and dedicated approach was essential while I was emotional about my issue. Outstanding!

Customer service was excellent on speed and resolving the issues

Laura G. quickly helped me with the problem I was having on the tello website. She was friendly and she also pointed out another mistake I had made.

Excellente. nothing to say

I have been a happy Tello customer for almost five years. I first tried Consumer Cellular -- my then-phone wasn't compatible; next Mint -- the service wasn't good. Tello has been excellent -- solid service and great prices. I needed a new phone (my Samsung A10 had reached EOL) and a new plan. I did some research on Tello's website and then called customer service and got Franco. He was patient with my questions and forgiving of my interruptions while guiding me through the ordering process online. I appreciate Franco's helpfulness, as well as the ability to reach a real person! A couple thoughts -- I wanted to call Tello, and found the link on the website, but I couldn't get it to show a phone number. I finally Googled the Tello number. (And I found that 611 works, too.) Also, it's disappointing to me that I signed up for Tello's newsletter, but it's geared to promotions for new lines only. What about goodies/discounts for longtime Tello customers? Overall, Tello -- and Franco -- great job! ~Lee

I’ve had a great experience with Tello. Their customer support is responsive and helpful, the pricing is fair, and the phone coverage has been excellent. Reliable service without overpaying. Highly recommended.

I appreciated the customer support I received. The representative worked with me until the problem was resolved even though it took awhile.

Luka was extremely patient with me and walked me through several steps to make sure that I was receiving the Tello service and internet connectivity. He was fantastic!!

Customer service is quick and efficient. They are always helpful.... And Tello's service and rates are great!

After several attempts to reach customer service on the phone, I finally got representative, Lucas Rodriquez, on the phone to assist me in completing my Tello phone setup. It was well worth the wait for the high quality of service he provided. He was professional, courteous, patient, and very knowledgeable. It is employees like him that will continue to contribute to the growth and good reputation of Tello. I am sharing my positive experience with all my friends and family.

Leo was absolutely amazing very patient and smart. Helped me through all my set up. Enjoyed speaking to someone that was nice.

Customer service at Tello was very efficient and friendly. Today I was assisted by Leonardo, who was very kind and clear, and he resolved my query quickly.

Lucas was VERY professional and VERY helpful. He is VERY courteous and patient.

I have a service that is always there for me and I LOVE IT!

Tello has been a great way to economically keep maintain active US cellphone numbers, including SMS for authentication challenges, while spending a lot of time outside of the US.

Nothing is easy anymore, or so it seems. Expect in the Tello world. Today, the most capable Laura guided me through the purchase of a replacement phone, step by step, pausing for questions and backtracking when needed. Laura demonstrated strong interpersonal skills as they guided me through the process from start to finish. She has an 'even' quality in her mannerisms that is impressive. It's never a good day finding your phone's battery has started 'growing'. Laura helped by providing the guidance needed to make the process simple. All Tello Support Technicians are highly skilled. That speaks to Tello's dedication to providing clients a superior level of customer service. Will add this one ancillary observation. The mind of the software engineers as they build on the work of predecessors, often from now non-existent entities, as they design pathways to follow (or stumble over) makes me question whether a 'digital archaeology' course is part of the software engineers' degree.

Great work Mauricio! Very knowledgeable.

Excelente asesoría, excelentisima!!

Been with Tello for years. Not only are they very reasonable, but customer service is top notch too. Camila was exceptionally helpful today. She listened then appropriately responded to everything I asked her. Camila also sent me some written instructions that I can use later. Thank you Tello and Camila!!

Mauricio was excellent. He was patient and helped me order my phone and service. Your monthly price is great. I appreciate the ability to swap plans monthly.

Lucas was very helpful and patient walking through the transfer of my two phones to Tello.

The Amazing thing about Tello cell service is they have the most wonderful people like Nicole She was totally kind and thoughtful. She stayed with me till I understood everything and my concerns were met 100%.My experience with most prepaid cell plans do not have humans to solve problems that come up. Tello has 100% AWESOME CUSTOMER SERVICE REPRESENTATIVES. THANK YOU TELLO. AWESOME HAPPY CUSTOMER Charles

TOP NOTCH Service, Great knowledgable Customer Service Agent, who goes an extra mile to help the Customer , very cordial and polite as well.!!

Tello is fairly priced and allows you to buy ONLY what you need . Their service is amazing and it works well, plus you get all the flexibility of a month to month plan change, if needed ! Their customer service is prompt and happy to help, their agents are super competent and KNOW their stuff . Price and service ! Many places will jt offer both , I'll tell you that much .

First call was not a good connection so I tried again and Leonardo answered. He guided me as I added another line on your website. He was very helpful. Paul

Great.. She is very kind..

In a nutshell, excellent service all around. The customer support is incredibly responsive, the pricing offers great value for money, and the flexibility to customize your plan with the right amount of data and minutes is a big advantage. I came across Tello while searching online and was impressed by the positive reviews, so I decided to give it a try. The website is very intuitive, making it easy to build a plan and complete the purchase. I used an eSIM, and my plan was activated instantly without any issues. Overall, my experience has been smooth and hassle-free. The pricing is noticeably more competitive than that of many other mobile network providers, and I have had no problems so far. I would definitely recommend Tello.

Porting my current number didn't work the first time because the transfer pin was expired.but thanks to Mauricio and Michael it was resolved quickly and fairly seamlessly. Great job by your Customer Service agents.

Insofar my experience with Tello is top notch. From pricing to my customer service experience with Leonardo. I recommended the service to multiple people already

Good price being using for 2 years now Get phone signal in areas my friends do not Would recommend