Why customers love us:

A couple years ago, I set up my mom's cell phone from an expensive senior plan, to Tello. Because she rarely uses her phone except to call me and my siblings, It was nice to have such a low monthly fee, especially on her social security. Barely $1,000 a month. A while back, I got Tello on my phone & I think I had something like the $15 a month 5 gig plan. It was great but recently I found out I qualified for lifeline service. A crappy company but a free service but no monthly fee. I called customer service and I got to speak with Sebastian. I never expected to be treated so kindly. What a wonderful patient man. I hope they recognize what a great customer service representative they have working for them. He seriously was so very nice. He went patiently with me step by step to get my account and transfer pin. I couldn't have done it without him. He made it easy and seamless. I didn't expect them to be nice when I was leaving their company, but they were. I appreciate that. I will still refer all my friends and family to Tello because I feel that they are a great phone company and they deserve to have our business.

My iphone's data stopped working. The support staff were awesome & able to resolve my issue quickly.

No Problems!

Outstanding service and customer support. 100% best wireless at super low coast.

My hold time was short. I spoke with a real person. She was super polite and very knowledgeable. She listened to my issue and resolved it with guiding me through making some changes on my phone's settings. What an excellent support person.

I appreciate getting good, reliable phone service, as a senior, for a fair price.

Stable connections. Good services. Good price.

Price is amazing! So is speed!

Tello is an ideal cell phone company. They pay attention to the consumer and offer plans that are relevant. I am a moderate data user--they have something for me. Price is competitive and they are transparent in their communications. Since they piggyback on T-Mobile, sometimes data access is not available. It hasn't occurred enough to be an issue.

I am not technical at all and this whole process was causing me a lot of anxiety. The two people that I spoke to in support could not have been more patient or helpful! They held my hand thru the whole process. Very much appreciated. Thank you!!

We do appreciate our Tello service! We were a mainstream cell provider customer for a very long time. We tried Tello on an old phone, the coverage was good, and we switched over! We now have 4 phones/lines for less than we paid for two with our former contract provider, and the coverage is just as good. Give it a go and you’ll love it too!

Easy to sign up with Tello. Nothing complicated. Great price.

The service works well but I think the data limits are really low. With 5g even using a little bit of internet uses a lot of data. At least unlimited should actually be unlimited like it is on visible. I am considering moving there if I get a compatible phone

Over the past month, I have interacted with Tello both directly with staff through the chat and through the website. Both interactions were smooth and helpful. The online messages were very helpful for what I needed. Then the website worked easily and clearly. I find Tello has great flexibility for my needs, as I live outside the US. Scott

I received excellent customer service from my visit at the representative that helped me with my porting questions. The whole process smoothly. The rep was very friendly and helpful.

Great cell service and reliability for our area. Great value for our use. And easy use for non contract if using automatic bank payments. Can schedule pay out like any other bill. Easily uses common phone brands (Google Pixel).

Tello gives great coverage for cell service everywhere I am. You cannot beat the price. There have been no issues with texting photos or messages as I have had previously with other providers.

It works always and also works thru WiFi Low cost. Easy auto pay.

Some times the service is glitchy but it is pretty good a lot of times.

Solve things in a very effective way

Excelente custumer service. Buenísima cobertura, App, libre de contratos, precios ajustados a tu consumo: 2, 5, 10Gb, ilimitado... INSUPERABLE!!!

happy except N. of yarnell AZ and Yarnell proper: tower doesnt reach

Everything works well as advertised and it is cheaper.

Rossio was very knowledgeable and patient when it came to assisting me with my service issue, which took awhile to resolve. Thanks again for your excellent customer support!

Tello won’t transfer my old number over. And the customer service is NON EXISTENT. I have called, left messages, and emails with no contact back. So, leaving my initial review above. But updating to 4 Stars as Tello at least refunded me when they informed me they didn’t transfer over Alaskan phone numbers. Tello claims to never received my email (used form for help on website) nor received my voicemail (called number on website and left message). However, they were very quick to reach out to me after leaving a review and actually worked with me over the weekend.

Extremadamente satisfecho, a veces más que tener una solución al problema, es el hecho de tener una atención de calidad, paciente y propositiva como la tuvo el asesor Sergio Castro conmigo. Él tuvo total disposición para buscar soluciones a mi caso, con paciencia, con alternativas y esto hace la diferencia. Gran asesor.

Helpful customer service. Very patient

Once again, Tello customer service gets 5 stars. Maurice was polite, professional and patient as we worked through a process to improve our service. Sometimes technology doesn't work as it's supposed to...but when we contact customer service.... we get friendly, focused folks who want to help. Thank you, Maurice. Tello is lucky to have you on their team!

I left a large telephone service provider where I was paying $100 a month for two lines. Tello service on the same two phones for similar plans is $32 a month. The Tello instructions to start the service up, and then roll over both my old numbers, were clear and concise. It took me all of 15 minutes to start up. That was two years ago and I have had absolutely no problems with Tello since. I did have two problems with the previous provider who gave me a hard time about giving me the code to switch service, and then would not stop billing me for two months. GO TELLO

Great service

Never a problem with service or billing. NEVER!

Love tello since the day I started using the phone service I've never had any issues and the service has always been a ten so if you don't have tello what are you thinking get tello today and save money with amazing service

Easy to complete my goal.

My wife and I have been with Tello since January of this year. We love it. From the connectivity performance, to the exceptional (live) customer service to the user friendly website, to the various service plans, it's the very best value in wireless.

I love the price! I am a senior that does not need a lot of tech, just a phone with texts, calls, e-mail and occasional browsing. I am very low maintenance when it comes to my phone so I am delighted to have found this company that offers what I need at a very low price : )

Tech support, customer service, and affordable, technologically advanced plans.

I always find it funny when people I know with expensive cell phone service don’t get any better service than me, but insist on paying more for the name. I have had Tello for more than 3 years, and can’t be happier with the service and the price!! I’ve never had any major problems and feel they are as good as any of the big phone companies and would recommend Tello to anyone!!

It's cheaper and reliable. No complaints.

Easy to place order. Shipped quick.

Your service is great and the monthly service fee is very reasonable.

No Problems. That is great.

Has been reliable and best suited to my marginal needs. 500 minutes, 2 GB data ( both less than a third usage) and unlimited texts for a $9 custom plan.

Great service; reliable and affordable. Easy to set up, ready in minutes (not sure how they did that, but happy they did). Best cheap cell service ever!

Straightforward order and use. I needed more data and was able to renew it easily

It. Good price but just I pay money to keep my phone on and my service acting slow

The greatest deal in cell phone service is Tello. Unlimited texting and 100 minutes a month for $5. I never had a problem with anything. AND a Big Plus! Excellent customer support located in the USA with people who speak American English. My wife and I are beyond satisfied with Tello.

Very competitive plans -- and very flexible. If I'm about to travel I might go for 'unlimited' one month and if I'll be at home (and mostly on WiFi) I can opt for a cheaper plan with less data. You can save a little on voice minutes too by dialing it down to 300 minutes if not a big talker. Sometimes the T-Mobile coverage in my area isn't as good as AT&T, but I can't fault Tello for that.

Tello provides consistent quality service at an amazing affordable price!

Excellent Service

I've been a Tello customer for 3 years after leaving Verizon. Best action taken! They take care of you. 24/7 customer service. Great priced plans, easy billing no extras, app is useful.

We use Tello at our home, and we are very happy with it. The only issue we have is that when we leave home in the middle of a call, the call gets dropped. I tried this on both when I am having a regular call or a video call using an app. I do have a data plan with my Tello, so I would think the transition between wifi to cellular data should be seamless, but obviously it is not.

Simple easy process

Website was very easy to use. The only problem was understanding the process of installing new phone on existing line. Thanks for your great service

Outstanding in every way!

Satisfied with customer service given that I called around 10pm PST. Very impressed given that Tello is a smaller company.

Good value but not all functionality present. So in some regards you get what you pay for. Overall worth it to me.

Very good price, very good service, zero issues. I feel special knowing that some supposedly smart people have not moved to Tello despite my raving about it. They think it's too cheap not to be a scam. The thing is, they're the same smart friends that used to scream "it is 100% safe and effective".

Tello is awesome! I have always received excellent help with the tello service. Tello customer service is awesome, awesome, awesome! Tech support is extremely patient in helping me set up my Tello service after I mess it up and need help to fix it. I strongly recommend tello for other people who want a good reliable service at a good price with excellent tech support when needed. NO ONE CAN BEAT TELLO FOR SERVICE AND PRICE AND RELIABILITY! I LOVE YOU TECH SUPPORT GUYS AND GIRLS FOR YOUR AWESOME HELP! Thank You Boys and Girls Cowboy Jolee

I would like to express my sincere appreciation for the outstanding support I received from your team. The representative was not only extremely knowledgeable but also incredibly patient and helpful throughout the entire process. She took the time to clearly explain everything and ensured that all my concerns were addressed with care and professionalism. Thank you again for your exceptional service!

Service is very good and cost is much better than the big boys.

The speed of Data was consitent and affordable.

Best price, great reliability and service, and much appreciated customer communications!

Patient and caring help !

Tello plans are so customizable. If I need more data one month, I have it with a tap of the mouse button!

Overall is good I gave 4 stars

My iphone suddenly needs service while I’m traveling overseas, and the service folks asked me to make sure my Esim is backed up. I couldn’t find my original package, and Apple has no procedure for doing that. So, I contacted Tello via the app to find out what to do. They gave me crystal clear instruction via email within 30 minutes. Then, I saw in the procedure that I needed my security PIN, which I forgot long ago. I contacted them again in the app, and within minutes I got clear instructions to follow and I got a new PIN! Thanks to Dana and all the customer service team at Tello. I’m never disappointed.

Nice representatives; Better offers; Great service. Happy 4th of July!

I'm pleased with the customer service!

My whole family has used Tello for years. Not only does Tello have the best prices , but they also have by far the best customer service in the industry. Phone support reps are friendly, fast, efficient and very knowledgeable, unlike with the big boys these days.

I never have a problem and it is very affordable

I LOVE Tello. I am NOT addicted to my "phone," in fact, I really kinda hate the dang thing. I have NO INTEREST in paying tons of money for services I DO NOT USE. Tello to the Rescue! For $10 a month I have unlimited phone and text. I need nothing else and I have none of the hassles I had with the major carriers!

Always good connections

It was easy to make the order. I wasn’t sure the best way to proceed as I’m helping someone who lost their phone so I called customer service. I was expecting a long hold but someone answered quickly and he was very helpful in advising me what to do and where in the website I could find what I needed.

I have used many other carriers. This is the best service for me. I do a lot of remote work in rural areas. The T-Mobile networks. I have them as my main carrier. I use the Tello service for my laptop. I have used it in many remote areas an I have always had good service. I have always gotten good support via email. I have seen up to 800gb bandwidth. I normally get 80 to 250gb all the time. I am a computer user who has to use powerful computers that require 86X programs. Not an ARM Snapdragon processor. I love the upgrade to buy more data when needed since my requirements vary.

Easy handling - Great quality - Best price

I’m very happy with the service & the plan that I have the option to choose

We started using Tello several years ago, for two phones. We appreciate the low prices & the flexibility to personalize our plans to meet different needs for data. Never had a problem with Tello! They're trustworthy & reliable, and seem like really nice people.

The price is right and it always works.

I accidentally changed my plan to a different line, and they helped me get a refund and change my plan. Thank you.

Julia answered my questions with the utmost professionalism and genuine kindness! I kept throwing out more questions and she answered all of them. Initially she navigated through my phone and helped me change settings to rectify the problem I was having with no sound. I appreciate the Julia’s of the world!!

We have been tello customers for quite a while and we stay with Tello because of the customer service. Nicole has been so helpful today and so professional... Tello is lucky to have her on the team! Thank you, Nicole....you are the best!

Charge for cell always processed correctly

I am now a loyal customer because I have been very pleased with your service. Low monthly cost and the availability of personal help assistance has changed my world. Better cell company than any best out there.

No Complaints. I have never been more happier with their service.

Excellent service with a very affordable price. Sign up today and you’ll be a happy camper.

Very seldom make calls.Love the price of the plan I have.

Rep was very helpful in getting my account back on track after I had lost my phone. Got a new sim ordered. Good security in verifying information to be sure I was the account holder. Excellent customer service

Sometimes internet connections don’t work right away.

great value

Great service and fantastic pricing.

Tello is just the best

Service is excellent at a reasonable cost

Whe had great patience with me. Great PR skills.

Great value. Support is a phone call away and very knowledgeable.

Sergio was amazing. His patients and professional Support was above expectations He was friendly and so helpful

Tello is wonderful!...Quality, reliable phone service that is affordable. And there is no short-cutting customer service that is helpful and effective.

Great service and reliability. Plans are flexible at a good price point.

Tello's website is easy to navigate and understand, making a payment is quick and painless and to the point.

We received live great customer service from Maurice. He's courteous, professional, and friendly, and we got the result we wanted, which was getting a desired phone number ported into a new phone we purchased from Tello. Thank you, Maurice. I'll add that the new phone is a refurbished Samsung A14. I was hesitant about buying a refurbished phone, but it works great, and I would recommend it. Tello makes excellent phone service affordable again, yay!

Happy customer for a couple years now. Really love the superb value for the money. Rarely an issue with a call. Prompt answers to questions from customer service. Had a little glitch on an international trip recently as far as using international roaming, so that was a bit of a disappointment, but got it figured out for the next time around!