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Frequently Asked Questions
Yes, any phone or CDMA 4G LTE SIM card will be delivered to you without any costs by USPS.
You can forward your calls to another number with no extra charge. Still, the calls answered at your forwarding destination (voicemail included) will be charged from your plan or Pay As You Go balance.
Here's what you need to do to activate Call Forwarding:
1.Press *72
2. Enter the area code + phone number to which you would like to forward calls
3. Press TALK/SEND
4. Wait for the confirmation tone

To deactivate Call Forwarding, please:
1. Press *720 TALK/SEND
2. Wait for the confirmation tone

Please note that calls can not be forwarded to an international number. Also, if Call Forwarding is activated, the wireless handset won’t ring for incoming calls.
You can upgrade your phone at any time. You can buy a phone from our phone collection, you can buy one from anywhere else and bring it to Tello or you can simply enroll a device you already own. The new phone will be automatically enrolled into Tello, while the old one will be replaced in your account.
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