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Frequently Asked Questions
When ordering a device or SIM from us, you may choose between three shipping methods:
- USPS First-Class Mail Priority Shipping ($0)
Shipment takes between 3-5 business days.
- USPS Priority Mail ($5)
Priority shipment takes between 2-3 business days.
- UPS 2nd Day Air ($15)
Shipping takes 2 business days.

The first two are performed by USPS and the two-day shipping "UPS 2nd Day Air" is performed by UPS.
You can upgrade your phone at any time. You can buy a phone from our phone collection, you can buy one from anywhere else and bring it to Tello or you can simply enroll a device you already own. The new phone will be automatically enrolled into Tello, while the old one will be replaced in your account.
Usually, it takes no longer than 3 - 5 business days for your delivery to arrive. The easiest thing to do is to track your order shipping status in your account. Delays may occur due to such things like national holidays, weather conditions, your location, transportation issues or shopping holiday backlogs. If you notice anything suspicious about delivery of your package, please contact our Customer Support team as soon as possible.
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