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Frequently Asked Questions
When ordering a device or SIM from us, you may choose between three shipping methods:
- USPS First-Class Mail Priority Shipping ($0)
Shipment takes between 3-5 business days.
- USPS Priority Mail ($5)
Priority shipment takes between 2-3 business days.
- UPS 2nd Day Air ($15)
Shipping takes 2 business days.

The first two are performed by USPS and the two-day shipping "UPS 2nd Day Air" is performed by UPS.
You can upgrade your phone at any time. You can buy a phone from our phone collection, you can buy one from anywhere else and bring it to Tello or you can simply enroll a device you already own. The new phone will be automatically enrolled into Tello, while the old one will be replaced in your account.
Not yet. Our service is designed for residential usage only so for now you can not have more than one active phone in your Tello account. However, this does not mean that you can not enjoy our great services with Plans & Pay As You Go.
If you want to bring a friend or family member to Tello , you need to open another account.
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