When ordering a device or SIM from us, you may choose between three shipping methods:
- USPS First-Class Mail Priority Shipping ($0)
Shipment takes between 3-5 business days.
- USPS Priority Mail ($5)
Priority shipment takes between 2-3 business days.
- UPS 2nd Day Air ($15)
Shipping takes 2 business days.
The first two are performed by USPS and the two-day shipping "UPS 2nd Day Air" is performed by UPS.
How can I upgrade my phone?
You can upgrade your phone at any time. You can buy a phone from our phone collection, you can buy one from anywhere else and bring it to Tello or you can simply enroll a device you already own. The new phone will be automatically enrolled into Tello, while the old one will be replaced in your account.
Can I add more than one phone number to my account?
You can go to the Family Plan page and add as many phone lines as you want to your existing account.