After the first month of service, you will only have to pay for the plan price, $10/month.
What if I want to reconfigure my plan?
You can upgrade or downgrade your plan anytime with no extra fees. The change is instant, and your remaining balance will roll over for the next 30 days.
How do I start using the service once I have received my phone?
1. Unpack phone, plug it in and leave it to charge fully. Do not turn on yet.
2. Log into your online Tello account.
3. Click on the "Activate Service" button (which will be visible when your package arrives).
4. Enter the activation code in the field provided - the activation code is the 14 or 15 digit code printed on the box of the phone.
5. After activating the service, wait 5 minutes and now switch your fully charged phone ON.
6. Your phone should start to automatically activate with the Tello service.
7. If by chance your phone does not activate automatically, you can manually activate it by following the steps on our Help Center, under "Device Activation" section.
8. Start calling, texting & surfing the web with Tello!
9. If you still need assistance, contact our 24/7 Live Support.
What’s my phone warranty?
All phones (new or refurbished) purchased from Tello have a 30 day warranty. If you need to check the warranty or return the phone, you'll need to contact Customer Support. They will help you ship the phone back to the provider without any costs.
What is a refurbished phone?
A refurbished phone is a tested and completely reconditioned device that looks like new. The parts used during the reconditioning process (such as display, case, jack etc) are new, but are not original. Refurbished phones are usually phones that were returned in the following days after purchase and were completely reconditioned. Their functionality was 100% tested and even if refurbished phones may not have the original box, they are shipped with charger & battery (minimum 80% of the original capacity of the battery). It will not contain any manual or guide or earbuds or other accessories.
I have recommended you to my friends,they can't wait till their contract expires. You...
I have recommended you to my friends! They can't wait until their contacts expire. Thanks for helping people with low income. You are a blessing 🤗
I have recommended you to my friends,they can't wait till their contract expires. You are a blessing for the lower income who can't get government phones. Still can believe my monthly payments.l find myself double checking. Thank you guys.
Great pricing and very resp...
Great pricing and very responsive customer service. This is our second account with T...
Great pricing and very responsive…
Great pricing and very responsive customer service. This is our second account with Tello and we highly recommend!
Overall a fantastic service
Overall a fantastic service. If you want to pay less because you use less, and avoid ...
Overall a fantastic service
Overall a fantastic service. If you want to pay less because you use less, and avoid getting scammed by big corporations. This is the most ideal deal I've found. Only one to compare would be Mint maybe. The service can be a bit lacking at times. But I find myself being able to enjoy the LTE I pay for more often than not. I can login to Fire Emblem Heroes and Dragalia Lost with no issues. 4/5 in my honest opinion. Only thing holding it back from five is slightly inconsistent service. But nobody's perfect.