Low price and convenient

The reason I decided on this service was that I could choose the price depending on my usage and the overall low prices.

Excellent Customer Service!

Mauricio Torrez helped me with my issue in a prompt and professional manner. He made it extremely easy to get my problem solved. People like Mauricio are what keep customers happy and his professionalism is what keeps customers. Hes most definitely an asset to your company and a great example of how all of your employees should interact with customers. Im extremely pleased with our interaction 10/10. Thank you for your time.

Add Feature to Website for Plan Change Upon Renewal

Tello provide a wonderful cellular service and has a superb website, although there is one shortcoming that should be addressed by the company. For those customers that wish to change their plan they must wait until the day before the plan expires so they don’t lose prepaid value ($$). It would be much better if the website provided a feature that allowed the user to change the plan at any time but have the option of making the change effective on the next monthly renewal date. Other MVNO’s have that feature in their website customer interface. For Tello to continue to lead the industry it would be wise to add that feature as well. Tello please share this recommendation with your leadership. Thanks in advance for considering my feedback.