Add Feature to Website for Plan Change Upon Renewal

Tello is a wonderful service and has a superb website, although one shortcoming that should be fixed by the company. For those customers that wish to change their plan they must wait until the day before the plan expires so they don’t lose prepaid value. It would be much better if the site provided a feature that allowed the user to change the plan at any time but make it effective on the monthly renewal day. Other MVNO’s have that feature in their website. For Tello to remain on top of the industry it needs to add that feature as well. Tello please share that with your leadership. Thanks in advance for considering my recommendation.

Tello support resolved my eSIM activation…

Was having trouble activating my eSIM but a quick call to Tello support and Andy and their knowledgeable skill of iPhone devices had me connected to the Tello cellular network and ready to make calls.

I previously gave this company a1 star…

I previously gave this company a1 star rating, however, I have since been in contact with an extremely polite and patient call centre representative named Andy Andy talked me through step by step instructions, which although very involved, eventually resolved all my issues. I use the company frequently for travelling to the US and have always found them to be extremely professional and their call centre staff are first class.