Maria gave me the very best customer service.

Maria gave me the very best customer service. Maria was very kind, patient, and helpful. Maria helped me with the process of moving my SIM card from my old phone to my new phone and verifying that it worked. I have multiple lines with Tello, since Tello has the best customer service, great plan prices, and great cell connection.

Disappointed in billing cycle

Last year, we discovered that we were billed more than once a month. When I contacted customer support, they told me they bill every 30 days, not once a month. This resulted in one more payment; not 12 but 13 for the year. This has not happened before.

Excellant service representative…

The customer service representative Veronica Marcado was kind, patient knowledgeable, thorough and provided excellent guidance over the phone. She is very valuable to your company and deserves a raise.