Tello support and service

This company is one of the few of its kind. They respond to emails in about 30 minutes no matter what time it is and they understand when mistakes are made so they compensate, they don't try to steal people's money. Their services are also very satisfactory at a low cost and have a lot of benefits. In Greece the cost for such benefits is three times higher. I would highly recommend Tello, with its greatest advantage as I said, immediate service. * This is the second time in my life giving a 5-star review for a company

Excellent customer service and no problems so far...

After being a customer with Tello for a year now, I can say I'm very happy not only with the phone service itself, but also with the excellent customer service they offer (both in English and also in Spanish, 24/7). Their HUMAN representatives are not only nice and friendly but also very attentive to their customers. Especially, the last representative I talked to a few days ago (her name was Julia) was very professional and supportive. What a difference from working with other major phone companies! I also use the feature that allows me to call my family abroad at no extra cost, and the phone service within the US has been working great as of today as well. I also recently switched my wife's phone number to Tello, and the experience has been simple and easy. I hope this service -and the rates they offer- will continue offering the same level of quality in the future.

Tello support is outstanding

Tello support is outstanding! I forgot to cancel my subscription and Veronica Mercado handled my issue quickly and refunded me without any hassle. She even canceled my subscription proactively so I wouldn’t be charged again. Rare to see such honest, customer-first service these days. Thank you, Veronica & Tello!