My iphone suddenly needed service …

My iphone suddenly needs service while I’m traveling overseas, and the service folks asked me to make sure my Esim is backed up. I couldn’t find my original package, and Apple has no procedure for doing that. So, I contacted Tello via the app to find out what to do. They gave me crystal clear instruction via email within 30 minutes. Then, I saw in the procedure that I needed my security PIN, which I forgot long ago. I contacted them again in the app, and within minutes I got clear instructions to follow and I got a new PIN! Thanks to Dana and all the customer service team at Tello. I’m never disappointed.

We received live great customer service…

We received live great customer service from Maurice. He's courteous, professional, and friendly, and we got the result we wanted, which was getting a desired phone number ported into a new phone we purchased from Tello. Thank you, Maurice. I'll add that the new phone is a refurbished Samsung A14. I was hesitant about buying a refurbished phone, but it works great, and I would recommend it. Tello makes excellent phone service affordable again, yay!

Pleasantly Surprised

Connecting to customer service was painless and the agent listened to my concern. The service provided was top notch. Resolved my issue and offered options and alternatives.