Spoke to customer service rep Michael

Spoke to a representative named Michael. He helped guide me through the process of resolving my issue, and his customer service skills were PHENOMENAL. He helped guide me through a tough tech issue, and he showed a great deal of patience and genuinely wanted to help. I was very impressed considering that most reps with other companies just want to get you off the phone as soon as possible. Michael's the best customer service rep I've ever interacted with. (And for the record, I've spoken with 2 other Tello reps, and they were great as well, so props to Tello!)

Cheap and effective

A real, live person answered the phone last time I called for assistance. To be fair, that was several years ago - because assistance is not something much needed with Tello. Less than twelve bucks a month for unlimited calling, unlimited text, and a gig of high-speed data. Need more than a gig? Couple bucks more... What's not to like?

Price

Price, price, price. I get great reception on my phone which is what I use it for. That is all I need and the price helps my budget enormously.