Love the flexibility

Love the flexibility. The app is easy to use. Due to my travel schedule, I need flexibility in my package (frequent changes due to extended travel abroad) and Tello gives me that flexibility. Would appreciate if (a) the lowest package was closer to zero (basically not used for a period of time when abroad), and (b) prorate at the time of changing plans (don’t lose previous $$ credit just because I change part way through the cycle).

Quick resolution to an eSim issue

Quick resolution to an eSim issue, and stayed on the line while we addressed it. On hold not too long, done in 10 min or less from call to resolution. Thanks!

The Perfect Tech Call

I had the pleasure of working with a brilliant technician named Sebastian on a very long and complex (for me) tech call. His depth of knowledge and patience with me were outstanding. Great job, and thank you!