Spoke with a real person :)

I had to cancel mt CC b/c I feared it had been misused. In all that stress, I forgot that my Tello payment was due and promptly declined. So, I called Tello and explained that my new card was in the mail but hadn't arrived yet. The agent listened, understood and helped me, without charging a fee like some big carriers (e.g. ATT) do. That's what I call excellent customer service. A real person, who understands their customers' needs and helps. Kudos! I love my Tello!

Excellent experience

Excellent experience! The customer service rep was patient and friendly, she was also efficient in solving my questions. Thank you for everything!

Exactly what I was looking for

Exactly what I was looking for. Inexpensive, good quality service. The customer support is particularly good.