My Tello

I like Tello very much. I would have given 5 stars if the calls to Italy would go through every time: sometimes they do not.

Helpful friendly customer service

Helpful friendly customer service. We've used Tello for about 5 years now -- they helped us transport our 45 year old phone number to the new service, and we've not had a single problem since. Reasonable, reliable, everything we could possibly want.

Don't like losing my balances

Normally I only need a 2 gig subscription when I am home, because I am using wifi. But when I am about to start a trip, and I want to be sure I have mobile data, so I need to sign up for 5 or 10 gig. If I renew, I lose whatever balance I already paid for. Tello should roll the unused portion into my new plan. I would be ok witha limit on rollover balances, say 2 gig or 5 gig, but having rolloverst would go a long way toward improving customer satisfaction.