Easy to order and customer service was helpful

It was easy to make the order. I wasn’t sure the best way to proceed as I’m helping someone who lost their phone so I called customer service. I was expecting a long hold but someone answered quickly and he was very helpful in advising me what to do and where in the website I could find what I needed.

I just have a basic flip-phone

I just have a basic flip-phone, so I don't need all the "bells and whistles" of a smartphone. Tello gives me excellent service and the price is very affordable.

The services were immediate and was not…

The services were immediate and was not delayed. The support system walked me through the process until the task was completed. Also, the support system was very kind, patient and encouraging and ensured that they would not leave until the process was completed.