Ordering and Follow-Up Process

Ordering was easy but the "free SIM card" as stated on the "Phones" page with the purchase of a new phone, became questionable. I was unsure whether one needed a SIM in both (new and old) devices in order to port one's number and data between the two, leaving me to believe that two SIMs weren't a problem. When I didn't get a free one with my new phone, I did everything manually in order to activate it. The Tello emails with directions that I received were somewhat confusing because they were inaccurate. Also, Tello uses the word "line" and I wasn't sure if that meant a "new number" or new service or plan? Anyway, I extracted my SIM card from my old iPhone and inserted it into my new iPhone and finally got it activated after some frustration. I sent this info via email to Tello Customer Service (TCS) and immediately received several positive responses. The info received back from TCS should be placed under a "Contact Us" banner on Tello's main website page. One of the frustrations by friends of mine that use Tello is the difficulty of being able to physically speak to a Tello rep instead of responding to an automated phone system. A HITL (Human in the Loop) is ALWAYS a good business practice vs AI or any other digital-only business practice. Thank you and have a great day!

I accidentally started a new account…

I accidentally started a new account (after my BofA debit card changed) Then my Tello phone went down. The young woman that just helped me was super sharp and knew exactly how to fix it -- and was wonderful walking me through it. Thank you so much! My Tello acct. is all fixed and I'm making calls again. Michael

I am a U.S

I am a U.S. expat now living in the Philippines. I was a previous SKYPE user. Since SKYPE has gone away, I was desperate to find another service which was compatible with 2FA texts so that I could continue to receive codes from my bank, social security, and other important agencies that use 2 Factor Authentication for security and identification purposes. I also wanted to keep my same U.S. phone number that I had been using with SKYPE for all those years so that I wouldn't have to notify everyone of a new phone number. Tello helped me "port in" my SKYPE phone number which has now become my Tello number. Tello helped me make the change over very easy and quick. Please keep in mind that your number may not work with every 2FA code, but for the ones that I need them to work with, Tello is great. Tello also offers features that SKYPE did not. I'm very satisfied.