great but expensive roaming

Everything has been great, especially with the eSIM which I could do over the web last year before travelling to the US. Working "over wifi" on my iPhone, even SMS text, is great when I'm not in the US. Payment (card, apple pay...) works fine. The only pain points: * the app UI is a little confusing sometimes (but not terrible) * Roaming in Europe is a bit on the expensive side. It only works in "Pay as you go" mode and 1 cent per MB is too 5 years ago.

Julia was great !!

Julia was great !!! I had an issue with my phone not being able to receive calls. Julia went through everything necessary with me to correct the problem. She also helped me correct my ordering /billing error that I had done in duplicating my payment....IT WAS REFRESHING- NO TALKING TO THE PHILLIPPINES FOR CUSTOMER SERVICE LIKE MY OTHER PROVIDERS ,I HAVE HAD IN THE PAST !!! As long as the service and rates remain constant , I will be a "forever" customer !!!!!!

TELLO: Reliable service, Easy start up, LOW COST

I left a large telephone service provider where I was paying $100 a month for two lines. Tello service on the same two phones for similar plans is $32 a month. The Tello instructions to start the service up, and then roll over both my old numbers, were clear and concise. It took me all of 15 minutes to start up. That was two years ago and I have had absolutely no problems with Tello since. I did have two problems with the previous provider who gave me a hard time about giving me the code to switch service, and then would not stop billing me for two months. GO TELLO