Together, Shawn and Tello provides, patience and excellent customer service.

I originally was going to give a 2star rating but called back again moments later and spoke to a different representative named, Shawn. The previous woman was not very helpful she caused my wife to not want to activate her new tello SIM card. Shawn not only fixed my problem, he helped to reasure to her why i have a great deal of confidence in Tello. Shawn provided excellent customer service and patience for me and my wife's android services/cost and performance issues both domestically and internationally. .ost importantly is that Shawn Allow me to explain the issue without any interruptions before interjecting what he thought the issue was. That is what impressed us the most.

Immediate response

When I placed the order I didn't really expect it to arrive so fast. I was happy and amazed Knowing how slow the postal service has been due to lack of employees. So kudos to both of you! Thanks. Yours Truly, S. Prestigiacomo

Everything is made so easy!

Just added a second line for my elderly dad and it couldn't have been easier! Buying and activating an eSIM, porting over his old number and then deleting the old profile... all very intuitive and simple to do for his existing iPhone, with just a little guidance from the Tello help line folks. They are available 24/7 and there was a real human to speak to at every step if I needed, with very little waiting. They were patient, polite and a pleasure to work with <3 Thanks, Tello team, for making a daunting task so painless!