Customer service as it should

Customer service as it should. Laura G. Helped me and solved my problem with great expertise, speed and confidence. Laura and workers like her is what makes Tello a level above. She is definitely an asset. I wish this customer service where widely available in other brands.

My sister is not tech-savvy and threw…

My sister is not tech-savvy and threw away her SIM activation code when she received her new Tello number. I thought I would need to buy another SIM card, since I couldn’t activate that one. I was reluctant to contact the support team by email because I needed to solve the issue as soon as possible, but I gave it a try anyway. To my surprise, I got a super fast response with detailed, step-by-step instructions from the support team, which helped me solve the problem and saved me from buying another SIM card/plan. This is the second time I've ever needed support from Tello, and I can honestly say they’re excellent in that area. Daniella, Olivia, Estella — thank you for your kind responses and proactiveness. You made my day better!

The BEST customer support anywhere

I was in SE Asia and could not connect to the local carrier for data. I was in a complete jam. The Tello Team helped me via phone and email and never gave up until they got my phone and Android OS to work on the local carrier network. NO cellphone company would ever work that hard for a customer in a jam. Tello support is the BEST.