Maurice was an excellent customer…

Maurice was an excellent customer service representative. He quickly resolved my issues with professionalism, friendliness, and a proactive attitude. I truly appreciate his assistance in helping me fix my mistake so efficiently. Thanks again to him!

High quality service for voice/text and…

High quality service for voice/text and data. I like to be able to change my data cap up and down according to use, and Tello lets me do this easily, on the fly. They have an excellent web site that is simple and straightforward. I wish my data use could be monitored more up-to-the-minute (it updates "within 24h") but this is a minor issue and I figure it has to do with technical limitations that are beyond Tello's control. 5 stars overall, highly recommended.

The entire call went flawlessly

The entire call went flawlessly. I had the opportunity to speak with 2 great agents. Both were very knowledgeable in their trade. Both were beyond fantastic! Both granted great patience dealing with an old man. I can be slow at technology sometimes. Not a single moment did I feel rushed. Not a single moment did either display aggravation when I asked them to repeat their instructions, however, their instructions were both clear and concise, it was me not understanding or getting lost on the phone screens. I have been with Tello right at 5 years. This was the VERY FIRST time I ever had to call and it ended up being an iPhone issue. Tello is nothing short of spectacular!!