I spoke to a lady and she was very…

I spoke to a lady and she was very clear on what she was doing and got my pin resend and got me connected . I'm new to Tello and she took the time to explain and get my phone working

Affordable Pricing

The prices of plans are amazingly affordable and the overview given on the app/site are very helpful. The website layout is easy enough to navigate where as the app seems to have less features/control but can still be pretty convenient (although adding more high speed within the app would be pretty nice). Only thing I have an issue with is not having the option to renew your subscription ahead of time. It's not much of an issue as I don't normally use a lot of my high speed in my unlimited plan, but I would like to have to option to renew before the expected date as it would be very useful for vacations or road trips when you run out of high speed and have no access to a public WiFi network. I do enjoy having unlimited but sometimes the slower speed makes it impossible, or at least more difficult, to use even the Tello website when trying to simply add more high speed data.

Julia has been a great help

Julia has been a great help, patiently and eagerly walking me through the process of payment and reconnecting with my cell phone plan.